Customer Service Administrative Support

Objective: Seasoned professional that is highly organized and can effectively communicate seeking to create a connection with providing a service to the community and personal fulfillment.

Education: High School Diploma-1989

Work Experience:

Department of Parks of Recreation – 08/23- Present

Customer Service Representative

Responsible for the daily operation of the outdoor seasonal facility.

Responsible for setting up, maintaining, and cleaning up special events such as but not limited to, walks-runs, outdoor concerts, festivals, movie nights, and other events as assigned.

Cleanliness of the overall facility.

Fiscal Accountability for ticket sales.

Department of State - 09/23- 06/25

Staff Assistant

Provides administrative support to the State Department press corps, which includes managing the hard pass badging process with the DS badge unit.

Assist with media access to the State Department for the daily press briefing and facilitates service request to maintain correspondent room.

Provide administrative support in the execution of office functions to include receiving, screening, and visitors from other organizations, private industry, and the public.

Manage multiple executive office calendars; conferences; arrange meetings, assemble background materials and records.

Maintain control of mail/packages, copying, scanning, printing, and compiling documents.

Prepare executive correspondence.

Support day-to-day building and space management operations.

Support the acquisition functions, prepare and route procurement requests.

Provide human resource functions to include timekeeper and preparing hiring actions.

Department of State - 04/23-09/23

DETAILED to GPA/EX and the HR Offices

Assist GPA with ongoing projects to include preparation for the GPA Awards ceremony and I-9 verification.

Assist with building positions in Global Employment Management System.

Assist with onboarding new employees by submitting and approving badge request.

Department of State - 11/09 – 09/23

Foreign Service Assignment Specialist

Supervises a team of specialists to ensure that all entitlements and benefits.

Verifies and updates employees’ profiles. Assist employees in coordinating transfer issues with Medical, Passport, Transportation, Retirement, Payroll, and the Foreign Service Institute and other offices.

Administers superior customer service to all employees and eligible family members.

Develops and maintains the formal training materials for incoming Specialists.

Provides ideas, suggestions, proposals and plans designed to improve and enhance services and applications provided by the International Domestic Support Division. Monitors and reports on the status and progress of work, checking on work in progress and reviewing completed work to see that the supervisor’s instructions on work priorities; methods, deadlines, and quality have been met.

Reviewed and approved leave request to ensure office coverage prior to giving to the Supervisor.

Balanced, adjusted and managed changing timelines, priorities and willfully adapts to updated guidelines as required for the position and the success of GTM/EX/IDSD.

Comply with the Federal Department and internal laws, guidelines, policies and procedures.

Ensures the proper handling and safeguarding of sensitive material.

Department of State - 09/00 - 11/09

Program Support Assistant

Adjudicating and preparing personnel actions for more than 8,000 Foreign Service employees utilizing the PeopleSoft HR module (GEMS- Global Employment Management System).

Act as the Assignments Office primary walk-in customer assistance points of contact.

Receives incoming direct and direct telephone calls. Answer’s substantive non-technical requests for information that can be provided based on information from records and files.

Route mail and cables traffic appropriately.

Made reservation for official travel for Assignment Officers. Prepare travel orders for official travel.

Review and update office procedures manuals. Responsible for the weekly Interdivisional panel agenda closing, production, and distribution duties, including entering the official results of the panel’s decisions.

Server as primary timekeeper for Assignment Support Division

Additional Skills: Proficient with Microsoft Office O365. Proficient with various work processing spreadsheet and Presentation software. Skilled in website troubling shooting skills. Possess Customer Service and Supervisory skills. Federal Human Resource Management, building your Vocabulary, Civil Service Office Support Professionals Training for Entering Personnel 2001, Consulting skills for Human Resources 2002, Communication skills 1997. Global Employment Management System (GEMS) 2007.

Contact this candidate