High School Customer Service
Resume:
EMILY HORAN
A hardworking professional with over 9 years of customer service experience.
Personable and energetic, with the ability to converse easily with others and multitask effectively. Adept at handling high-volume, high-pressure situations, and eager to embrace new challenges.
Boston, MA 02122
********@*****.***
Education
Somerset Berkley Regional High School — High School Diploma Work Experience
Granite Links Tavern — Server
September 2013 — June 2017
08/2025 — Present, Quincy Massachusetts
• Greet guests promptly, present menus, and provide detailed information on food and beverage offerings.
• Take accurate food and drink orders, enter them into the POS system, and ensure timely service.
• Deliver meals and beverages while maintaining high standards of presentation and hospitality.
• Anticipate guest needs, address questions, and resolve concerns to ensure a positive dining experience.
• Work collaboratively with team members and kitchen staff to maintain smooth operations during peak hours.
• Handle payments, process transactions, and balance cash/credit receipts accurately.
• Maintain a clean and organized dining area in compliance with health and safety standards.
Liberty Hotel Boston — Cocktail Waitress
Touisset Country Club — Server
St Johns restaurant — Waitress
FYE — Sales Associate
• Provide personalized service to enhance guest satisfaction and encourage repeat visits.
December 2022 — August 2025, Boston, MA
Delivering exceptional food and beverage service to guests in a fast-paced, high-volume restaurant environment. Accurately taking customer orders, ensuring timely delivery, and anticipating guest needs to provide a positive dining experience.
August 2021 — November 2021, Swansea, MA
• Beginner bartender • Greet and seat customers in a friendly, welcoming manner • Take and serve food and beverage orders indoors and outdoors • Maintain a clean and sanitary work area • Clean and buss tables • Restock liquor • Use POS
July 2018 — March 2020, Fall River, MA
• Greet and seat customers in a friendly and welcoming manner • Take and serve food and beverage orders • Clean and buss tables • Handle takeout orders take orders • Answer all customers questions • Use POS November 2016 — March 2017, Taunton, MA
• Knowledge of all inventory in stock • Help customers find what they are looking for and frequently up sell other products • Organized CD's, DVD's, and apparel • Properly close store by cleaning up, reorganizing, and replace empty inventory
Bertuccis — Waitress and Hostess
Skills
Certifications and Licenses
January 2016 — May 2016, Taunton, MA
• Greet and seat customers in a friendly and welcoming manner • Take and serve food and beverage orders • Clean and buss tables • Handle takeout orders take orders • Answer all customers questions Restaurant Experience, Tech-Savvy, Dependable, Team Player, TIPS Certified, Upselling, Prompt Communication, Customer Service T.I.P.s Certified — Trained to prevent underage drinking, intoxication, and drunk driving.
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