Customer Service Team Leader

Angelina Pitcher **** Aspire Circle

apt#****, Cape Coral

Fl.33914 863-***-****

*.*********@*****.***

EXPERIENCE

Costumers Service - Coke Florida ( Winterhaven FL ) April 13 2020 - July 23 2024

• Maximized client retention through customer service and timely followups.

• Supported customer service, providing informational resources regarding promotions and sales.

• Participated in customer service training for teams to share knowledge and experience and improve quality of customer service.

• Increased repeat business with customer service and friendly interactions .

Costumer Entry - Coke Florida ( Winterhaven FL)

May 11 2019 - April 12 2020

• Assisted with costumers maintenance and adjustments, ensuring optimal performance quality and

appearance.

• Worked closely with department staff to ensure proper care of costumers throughout the day.

• Provided Clients with the correct information and sales associated with their orders, making sure their orders were up to date and efficient. TEAM LEADER, 03/2024 - 08/2024

Publix Distribution Center, Lakeland, FL

. Ensured that all of our orders selectors, and maintenance team where properly assigned to specific tasks and completing them in an efficient and effective manner.

• Inspect the Warehouse floor properly handling equipment and the safety of our employees.

Assist in securing the office space for our staff members. Answering our employees needs or concerns regarding the work environment or Any call ins for the day ensuring that they are in their attendance policy . SKILLS

• Friendly customer service

• Reliable customer service

• Customer service

representation

• Customer service and

engagement

• Customer service and

assistance

• Call center customer service

. Fast and efficient typer

. Experience in Microsoft

works and word

AWARDS

Highschool Diploma

Certification in Cosmetology

Leadership award

Top employee

LANGUAGES

English

EDUCATION

EVADA INSTITUTE

.Certification: Cosmetology

Aveda Institute - Tampa, FL, 05/2021

Sebring Highschool, Sebring FL. — Highschool Diploma Graduated May 5,2019

SUMMARY

Proven leader and customer service from Coke Florida, adept at enhancing client retention and boosting team performance. Excelled in maximizing repeat business through exceptional service and engagement, showcasing strong interpersonal skills and a commitment to quality. Skilled in operational efficiency and safety, ensuring optimal team productivity and workplace standards.

Contact this candidate