Risk Management Customer Service

***** * **** ****** **, SUN CITY, US, ***** •

**************.***@*****.*** • 909-***-****

CANDICE SMITH MCKINLEY

Ceo Of Light House Logistics

PROFESSIONAL SUMMARY

CEO of Light House Logistics with over 11 years of extensive expertise in team leadership and In the courier business. Demonstrates visionary leadership, risk management, driving innovative solutions and operational excellence. I'm fully prepared to deliver reliable, high-quality service and represent your brand with excellence. I'm ready to hit the ground running and would love the opportunity to add immediate value to your customer experience. EMPLOYMENT HISTORY

MAIL SORTING 2014 - Jan 2016

USPS Tucson

COURIER DELIVERLY Feb 2016 - Sep 2019

Fed Ex Phoenix

MEDICAL ASISTANT Sep 2019 - Nov 2023

Banner Health Phoenix

RIDESHARE DRIVER Nov 2023 - Present

Uber/ Lyfe/Veyo/Payeload phoenix

EDUCATION

MEDICAL ASSISTANT Sep 2017 - Jun 2019

Arizona College of Nursing-Tempe Glendale

Gradurated with Honors, Outstanding achievements and awards. SKILLS

professional, Agile Methodologies, Risk Management, Stakeholder Communication, Team Leadership, Software Development, Budgeting, Scheduling, Quality Assurance, Microsoft Office Suite, Jira, Trello, Time Management, Customer Service, Strategic Planning.

LANGUAGES

English (Native).

Efficiently sorted mail, ensuring timely delivery and reducing errors by 12%. Collaborated with team to streamline sorting process, improving accuracy and speed. Utilized organizational skills to manage high mail volumes, achieving consistent daily targets. Executed timely deliveries across designated routes, ensuring customer satisfaction and maintaining a 98% on-time rate. Monitored delivery processes to identify bottlenecks, implementing strategies that enhanced efficiency and reduced delays. Communicated effectively with clients regarding delivery schedules, building trust and improving customer relationships. Assisted in patient intake and triage, enhancing workflow efficiency and ensuring timely care delivery for patients. Provided compassionate patient support, fostering a welcoming environment that improved overall patient satisfaction. Maintained accurate patient records and charts, ensuring compliance with healthcare regulations and enhancing data integrity.

Delivered exceptional customer service by ensuring timely pickups, enhancing rider satisfaction and loyalty. Coordinated with dispatch to optimize route efficiency, leading to reduced wait times and improved ride availability. Conducted thorough vehicle inspections before each shift, ensuring safety and reliability, which significantly reduced mechanical issues during rides.

Built rapport with diverse riders, enhancing communication and creating a welcoming environment that contributed to positive feedback and repeat customers.

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