Customer Service Operations Manager

Rebecca Gudzinas

Hubbard, OH 330-***-**** *********@*****.*** LinkedIn Profile

PROFESSIONAL SUMMARY

I am a motivated and goal-oriented Second-year student pursuing a degree in business and human resourcing. Seeking entry-level operations manager position. Possess strong team leadership, process optimization, and strategic planning to promote operational efficiency and achieve organizational goals.

EDUCATION

Westminster College, New Wilmington, PA expected graduation: 05/2027

Bachelor in Business Administration

Minor: Human Resources

●Academic Honors: Dean’s List (Fall 23’ & Spring 24’)

WORK EXPERIENCE

Store Manager – Jimmy Johns – Warren, OH 09/2024-Current

●Maintained a clean and organized work environment by performing routine cleaning tasks and ensuring compliance with health and safety standards.

●Prepared high-quality sandwiches and food items efficiently while adhering to company recipes and customer preferences.

●Exhibited excellent customer service by accurately taking and processing orders in a fast-paced environment.

●Collaborated with team members to ensure smooth daily operations and support during high-demand periods.

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Operations Manager – Pizza Hut – Hubbard, OH 04/2024-09/2024

●Provided excellent customer service by addressing inquiries and handling concerns in a timely manner.

●Prepared food item in compliance with quality standards and operational procedures.

●Handled cash transactions, balanced registers, and ensured accuracy in financial operations.

●Gained skills and experience in customer service, management, finances, and inventory management.

RELEVANT SKILLS:

Hard Skills:

Project management

Delegating tasks

Proficiency in Microsoft Office applications

Scheduling employees

Cash handling

Employee Training

Professional phone skills

Soft Skills:

Team player

Conflict resolution

Decision making and strategic planning

Customer service and relationship building

Workplace relations

Curating incentives

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