Customer Service Client Relations

Jessica Lacayo

Coram, NY ***** 646-***-**** *************@*****.***

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skills

Customer Accounts Management

Licensing Requirements

Active Listening

Complex Problem-Solving

Verifying Eligibility

Customer Service Process Improvement

Staff Support

Critical Thinking

Application Verification

Customer Interaction

Legal Documentation

Credit Card Transaction Processing

Customer Satisfaction

Productivity Standards

Public Service

Client Relations Skills

Data Verification

Permit and License Processing

Bilingual ( English/Spanish)

Experience

TAX COMPLIANCE AGENT 1 02/2024 - Current

New York State Department of Taxation and Finance - Hauppauge, New York Participated in ongoing training programs related to job duties or responsibilities. Collect State issued Taxes, penalties & interest

Make phone calls for collections to taxpayer & businesses Research Businesses online for operating status

Explaining assessments in detail to taxpayers

Conducting field visits to businesses & taxpayers

Issuing warrants & levies against non complaint taxpayers DEPARTMENT OF MOTOR VEHICLES REPRESENTATIVE 04/2020 - Current Department Of Motor Vehicles

Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews. Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data. Process routine Licenses renewal, address change and Enhance/Real Identification upgrades Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.

REGIONAL OPERATIONS SUPERVISOR 09/2014 - 01/2019 JMS Cleaning Services

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Identified and resolved unauthorized, unsafe, or ineffective practices. Set, enforced, and optimized internal policies to maintain responsiveness to demands. Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Interacted well with customers to build connections and nurture relationships. Trained new employees on proper protocols and Osha standards. Assisted in recruiting, hiring and training of team members. Reported issues to higher management with great detail. OFFICE ASSISTANT 09/2012 - 08/2014

Hempstead Auto Care

Completed clerical tasks such as filing, copying, and distributing mail. Interacted with customers by phone, email, or in-person to provide information. Maintained and updated office records, both digital and physical. Welcomed office visitors and alerted staff to arrivals of scheduled appointments. Managed daily data entry and kept clerical information accurate and up-to-date. Ordered office supplies and kept office stocked with needed resources to operate smoothly. Compiled and analyzed data to produce reports.

Purchased and maintained office supplies.

Utilized office management software to record and track customer information. Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Education and Training

Steven Hanegar - Online No Degree

Accounting, Expected in 02/2025

Certifications

Training Medical Interpreter Certified

certified Spanish interpreter with Department of Motor Vehicles

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