Claims Specialist Case Management

Shannon L. Vance

945-***-**** *********@*****.*** Nevada, TX 75173

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SUMMARY

Shannon Vance is Authorized to work in the US for any employer Efficient and productive Claims Specialist known for swiftly and accurately managing claims processes. Specialize in policy interpretation, negotiation, and settlement strategies which streamline operations and improve turnaround times. Possess strong analytical skills, fraud detection capabilities, and knowledge of insurance regulations. Excel in communication, problem- solving, and organizational skills to effectively handle multiple claims simultaneously while maintaining high satisfaction levels among all parties involved. SKILLS

Legal Research

Case Management

Planograms

Administrative Experience

Merchandising

Freight Experience

Negotiation

Typing

Office Management

Microsoft Outlook

Proofreading

Supervising Experience

QuickBooks

Microsoft Powerpoint

Complaint handling

Call handling

Complaint resolution

Account updating

Call logging

Call center operations

Professional phone voice

Calm disposition

Cash handling

Account management

Providing customer support

Training experience

Building rapport

Payment processing

Data gathering

Inbound phone calls

Performance improvement

EXPERIENCE

Claims specialist - injury, State Farm Mutual Automobile Insurance Company, April 2019-August 2021

Richardson, TX

Accident investigation

Liability determination

Settled third party injury claims

Front Office Manager, David G. Fossier Insurance & Associates, October 2019-December 2019 Farmersville, TX

Completed applications in Catnap for new policy quotes and renewals Worked with wholesaler to get information needed for binding Prepared premium finance note applications with AFS/IBEX Collected down payments and distributed to wholesaler/insurance company Kept a calendar for policies coming up for renewal as well as month premiums to be paid Operations Manager, Office Depot, October 2016-December 2019 Dallas, TX

Has the role of manager duty which includes opening and closing store as 'key holder' Counting down registers and completing deposits

In charge of freight and logistic activities within the store Partner with store manager to also maintain loss preventions compliance and merchandising standards

Sr. Furniture Specialist, Office Depot, April 2016-October 2016 Dallas, TX

Over sales in furniture department as well as planograms Assisted as backup in copy and print department and cashier Bankruptcy Analyst II, Hyundai Capital America, June 2015-September 2015 Dallas, TX

Responsible for effective case management and resolution of complex Chapter 7, Chapter 13 and Chapter 11 for lease accounts nationwide

Evaluated customers intentions with respect to Hyundai Capital America collateral Developed strategies to resolve bankruptcy issues while protecting HCA's interest and minimizing loss to the company

Bankruptcy Specialist II, NBS, April 2015-July 2015 Dallas, TX

Handled a limited portfolio of loans in bankruptcy in accordance with client, company, investor, state, government agency, and Bankruptcy Code guidelines Reviewed and interpreted all documents (legal & otherwise) including loan documents, bankruptcy plans & schedules, dockets, pleadings, etc Bankruptcy Paralegal, Reister Law Firm, February 2014-June 2014 Dallas, TX

Handled the intake of new client information into the firm Prepared Bankruptcy petitions

Filed petitions and motions with the court

Representative, Roquemore & Roquemore, October 2013-February 2014 Performed investigations and skip tracing to recover valued collateral (mainly vehicles) Bankruptcy Collection Specialist, Credit Union of Texas, June 2006-September 2013 Dallas, TX

Tracked and administered individual bankruptcy accounts, identified delinquencies and coordinated with the member's attorney

Effectively logged Chapter 7, Chapter 11 and Chapter 13 leases and commercial fleet leases in bankruptcy

Updated credit bureau recording, administered late notices and tracked member accounts for bankruptcy status

Reviewed Chapter 11/13 Bankruptcy documentation and processed Chapter 7 re-affirmation agreements

Initiated weekly bankruptcy reports

Marketing Processor, Credit Union of Texas, June 2004-June 2006 Dallas, TX

Provided membership/dealership payoffs

Documented lease re-writes, obtained supporting documentation and evaluated credit report status

Scanned funded/audit files into the company database EDUCATION AND TRAINING

GED

Dallas January 2015

PERSONAL INFORMATION

Work Permit: Authorized to work in the US for any employer

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