Customer Service Specialist
Resume:
Kathy Kinsella
Senior Customer Service Specialist
Herry and David Remote February 2024 to Present
I take orders on salesforce and also do descalation calls. Sales. multi tasking, critical thinking.
Customer Service Representative (Seasonal)
LBrands (Remote) July 2022 to February 2024
Placing orders for Bath and Body Works virtually.
Sales, Escalated calls, shipping, Salesforce
Patient Account Liaison
MetroHealth Hospital April 2019 to August 2021
Scheduled appointments with Drs offices and radiology using EPIC. Highly focused on delivering excellent patient care both written and during phone calls using HIPAA. Customer Service Specialist
Marriott Reservation Center May 2013 to March 2019 inbound calls for Marriott worldwide making reservations. Provided excellent customer service to ensure return customers.
Customer Service Specialist
Wellpoint Insurance Sept 2009 to Aug 2011
Handling incoming inquiries from employees regarding there health insurance policy question. Everett Community College Health Information August 2013 to August 2015
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