Travel Agent Consultant
Resume:
M A R K M A R R A N C A
Sabre GDS Systems PNR Management
Global Travel Coordination
Conflict Resolution & De-Escalation
Customer Success Account
Management
Operational Planning Risk Assessment
Vendor & Client Relations
Documentation & Compliance
Financial Auditing Process
Improvement
Public Speaking Team Collaboration
Problem-Solving under Pressure
E X P E R I E N C E
Dynamic travel professional with 15+
years of combined expertise in leisure,
corporate, and operations management
across global travel and entertainment
industries. Skilled in Sabre GDS, PNR
management, client relations, and issue
resolution with a proven ability to de-
escalate challenges, streamline
processes, and deliver exceptional
customer experiences. Adept at balancing
fast-paced travel support with cross-team
collaboration, risk mitigation, and
operational excellence.
S K I L L S
S U M M A R Y
C O N T A C T
175 Enchanted Forest South
Depew, New York 14043
****.*.********@*****.***
Planner / Project Coordinator The Walt Disney Company – Orlando, FL 2009-2020
Coordinated multimillion-dollar projects, managing budgets, timelines, and vendor relations.
Achieved a 97.5% adherence to schedules and budgets through risk analysis and logistical planning.
Partnered cross-functionally on hazard analyses, reducing potential project risks by 20%.
Travel Agent Cruise Vacation Outlet – Orlando, FL 2008-2009
Generated cruise sales worldwide through online lead sites and direct negotiation.
Completed ongoing industry training to market all-inclusive travel solutions.
Sr. Production Manager Princess Cruise Lines – Global Fleet 1998-2008
Directed live productions across a global fleet, leading diverse international teams.
Designed multi-location rehearsal schedules, ensuring 100% on-time launches.
Elevated passenger satisfaction to 99% through consistent quality and team leadership.
Gate Agent US Airways – Charlotte, NC
1996-1998
Supported thousands of daily passengers with ID verification, boarding, and flight issue resolution.
Provided calm, level-headed service during delays, cancellations, and escalations.
Utilized Sabre Systems to manage flight changes, check-ins, and ticketing.
Corporate Travel Agent Clearly Travel – Buffalo, NY 1994-1996
Managed corporate accounts and executed solo/group itineraries across air, sea, land, and ground travel.
Leveraged Sabre GDS to create and adjust bookings, ensuring real-time updates for clients.
Built knowledge tools to anticipate travel changes, enhancing client satisfaction.
Conducted monthly financial audits to ensure billing accuracy and compliance.
Travel Agent AAA – Buffalo, NY
1992-1994
Researched, designed, and sold custom domestic & international packages including cruises, rail, and air.
Created and safeguarded customer PNRs while leveraging multiple booking systems.
Recognized for exceptional upselling and customer service delivery. P R O J E C T C O O R D I N A T O R / T R A V E L P R O F E S S I O N A L
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