It Support Specialist

Gregory Johnson

IT Support Specialist

910-***-**** *.*******@*****.*** Fayetteville, NC

www.linkedin.com/in/gregory-johnson-669b17123/

SUMMARY

CompTIA Security+ certified IT Support Specialist with 17+ years of professional experience in commercial radio, transitioning into IT support and administration with expertise in endpoint management, network configuration, and secure remote access. Skilled in troubleshooting Mac/Windows systems, optimizing IT workflows, and enhancing cybersecurity posture.

CORE SKILLS

• Device & Endpoint Management (MDM, Patch Management, Security Hardening)

• Network Configuration (Wireless, VPN, MFA, AWS)

• Identity & Access Management (Active Directory, SSO, Ticketing Systems)

• System Administration (Windows 10/11, macOS, Microsoft 365)

• Technical Support & Troubleshooting (Remote & On-Site)

EXPERIENCE

Val's Home Health Care – Medical Biller / IT Support (Remote) Jun 2015 – Present

- Provided remote IT support for Mac & Windows users, reducing downtime by 30%.

- Implemented secure remote access protocols (VPN/MFA), improving endpoint security.

- Managed devices, accounts, and updates to ensure compliance and performance.

- Streamlined billing processes and managed billing operations.

Beasley Broadcast Group – On-Air Personality / DJ Jan 2007 – Jul 2024

- Managed technical setups & system integrations for live events, ensuring reliability.

- Operated and maintained emergency broadcast systems for 24/7 uptime.

- Troubleshot studio IT equipment to prevent service interruptions.

- Hosted #1 Afternoon Show engaging listeners online and on social media.

CERTIFICATIONS

• CompTIA Security+ (May 2025 – May 2028)

TECHNICAL TOOLS

Windows macOS AWS VPN MFA Active Directory MDM Ticketing Systems Wireless Networking Microsoft 365 Endpoint Hardening

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