Customer Service Representative

Stephan M. Southern

CAREER OBJECTIVE

EDUCATION

SKILLS

Customer-focused

professional with a diverse

background in management,

production, and retail

operations. Proven ability to

lead teams, deliver

exceptional service, and

maintain a safe and efficient

work environment. Adept at

thriving in fast-paced

settings, with strong

communication and

organizational sills that

contribute to an outstanding

experience for customers and

colleagues alike.

NWSC COLLEGE

2023-Present

DESHLER HIGH SCHOOL

2014 – 2018

• Excellent Customer Service

• Inventory Management

• Team Leadership

• Safety Compliance

• Scheduling & Staffing

• Problem Solving

• Billing Resolution

• Conflict Resolution

• Cash Management

• Technical Proficiency

• Time Management

• Team Coordination

• Adaptability

WORK EXPERIENCE

June 2023- Present

North American Title Loan Muscle Shoals, AL 35661 Customer Service Representative

• Managing client inquiries, scheduling appointments and resolving billing issues to enhance the overall customer experience.

• Maintaining accurate records using CRM software, ensuring compliance with regulations, and follow up on overdue accounts to promote effective collections and customer satisfaction. April 2022 – June 2023

Forest River Hemet, CA 92584

Production Manager

• Lead and coordinate production operations to ensure efficient workflow, meeting quality standards and production targets.

• Supervise and train staff, fostering a collaborative environment to enhance team performance and safety protocols.

January 2021 – March 2022

Wolverine Warehouse Beaumont, CA 92223

Manufacturing Specialist

• Conduct detailed inspections to ensure adherence to product specifications, utilizing strong attention to detail and analytical skills to identify defects.

• Collaborate with team members to meet production goals and enhance operational efficiency.

January 2020 – December 2020

Dollar General Muscle Shoals, AL 35661

Assistant Manager

• Managed inventory control and staff scheduling to ensure optimal product availability and efficient workforce coverage.

• Cultivate a positive shopping environment by addressing customer inquiries and resolving issues, enhancing overall satisfaction and loyalty.

August 2018 – December 2020

Pilgrim’s Pride Russellville, AL 35654

Line Leader

• Ensure a clean and safe working environment by adhering to safety protocols and maintaining sanitation standards.

• Monitor team well-being, cover breaks as needed, and conduct thorough quality checks on products before packaging to ensure compliance with health and quality standards.

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