Life Insurance Customer Service

Shonda Finnell

+1-513-***-**** ffinnellsn»@gmail.com Cincinnati, OH 45211

WORK EXPERIENCE

Patient Access Representative, Mercy Health /Ensemble

June 2024 - Present

+ Administered patient registration processes to ensure accurate and timely entry of information.

+ Coordinated appointment schedules to optimize patient flow and enhance clinic efficiency.

+ Verified insurance details to confirm coverage and facilitate seamless billing procedures.

+ Demonstrated exceptional customer service skills by effectively addressing patient inquiries and concerns.

+ Managed medical records with precision to maintain confidentiality and ensure compliance with regulations.

+ Performed data entry tasks meticulously to support accurate patient information and operational workflows.

Senior claim processor, The Cincinnati Life Insurance Company

October 2022 - Present

+ Analyzed existing policies to recommend improvements and ensure alignment with organizational goals.

+ Ensured regulatory compliance by implementing and monitoring adherence to industry standards and guidelines.

+ Facilitated customer communication to address inquiries and resolve issues effectively, enhancing overall satisfaction.

Claims Analyst, Western Southern Life Insurance Company

May 2018 - October 2022

+ Analyzed data to identify trends and patterns for improving organizational efficiency

+ Reviewed policies and procedures to ensure compliance with industry regulations

+ Provided exceptional customer service to address inquiries and resolve issues

+ Processed claims accurately and efficiently in accordance with company guidelines

+ Maintained accurate documentation to track progress and outcomes

+ Solved complex problems by utilizing critical thinking skills and creativity

Claims Approver, Western Southern Life Insurance Company

February 2008 - May 2013

Consultant to other associates on cases they are handling. - Review, process, and pay death claims that are up to an approved

amount, while maintaining company compliances. - Analyze trends in requests from agents and producers in order to identity

and mitigate risk to Enterprise that maintain regulations

New Business Processor, Western and Southern Life Insurance

February 2006 - February 2008

+ Processed applications efficiently, ensuring adherence to established protocols and timelines

Image Transaction Specialist, Western Southern Life Insurance Company

June 2005 - February 2006

Identified system and procedural problems and recommended resolutions. : Actively worked on E-term Business for Home Office

Sales representatives. - Gathered, researched, and analyzed policy information that provided accurate information to each client.

Application Specialist, Western and Southern Life Insurance

September 2003 - June 2005

+ Provided exceptional customer support by addressing inquiries and resolving issues in a timely manner.

+ Performed routine system maintenance to ensure optimal functionality and performance of software applications.

+ Resolved complex issues by employing critical thinking and troubleshooting skills to restore service swiftly.

+ Implemented new software solutions that enhanced operational efficiency and improved user experience.

Analyzed data trends to inform decision-making and optimize business strategies.

Assistant Front Desk Manager, Vernon Manor Hotel

June 2000 - January 2004

Pulled policies upon request. : Answered agent's questions regarding completion of an application. - Reviewed and processed

incoming mail to be imaged for several departments.

EDUCATION

Cincinnati State

2001-2003

No Degree

SKILLS

Compliance, Data Entry, Emergency Department, Emergency Room, Facilitation, Guest Service, ICD-10, Medical Records,

Mitigation, Outpatient, Phone Skills, Receptionist, Risk Management, Technical, User Acceptance Testing

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