Customer Service Exceptional
Resume:
Denayjah McClure
Charlotte, NC *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Lead
Harris Teeter-Charlotte, NC
November 2024 to June 2025
Provided exceptional customer service by promptly and courteously addressing inquiries, concerns, and complaints
• Resolved an average of XX customer issues per day through active listening, problem-solving, and effective communication
• Maintained a high level of professionalism and empathy while handling sensitive customer situations
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints
• Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
• Managed a high volume of incoming calls, emails, and chats from customers in a timely manner
• Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information
• Collaborated with cross-functional teams to resolve complex customer issues and escalations
• Identified trends in customer feedback and made recommendations for process improvements to enhance the customer experience
• Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer care
Customer Service Representative
Forever 21-Charlotte, NC
August 2023 to November 2024
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• managing stock levels, tracking inventory, and minimizing loss due to overstocking obsolescence.
• Ensuring a positive customer experience, handling complaints, and building customers loyalty.
• training to and motivating retail staff to deliver excellent service
• overseeing daily task like opening and closing procedures, cash handling and maintaining store cleanliness.
• developing and implementing strategies to achieve business goals and adapt to changing market conditions
Education
High school diploma or GED
Skills
• Communication skills
• Medical office experience
• POS
• Retail math
• Cash Handling
• Phone etiquette
• Coffee experience
• Negotiation
• Cashiering
• Retail sales
• Time management
• Inside sales
• Guest services
• Cash register
• EMR systems
• Organizational skills
• Cleaning Experience
• Computer skills
• Marketing
• Customer service
• Stocking
• Administrative experience
• Microsoft Excel
• Microsoft Office
• English
• Sales
• B2B sales
Certifications and Licenses
Driver's License
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