Customer Service Call Center

CHARDE JONES

Washington, DC ***** Phone: 202-***-****

Email: *****.*****@*****.***

PROFESSIONAL SUMMARY

High-energy professional with extensive administrative and customer service experience, including call center and program support roles. Skilled in delivering exceptional support to staff and the public through detailed communication, organizational efficiency, and multitasking abilities. Seeking to leverage expertise in a dynamic professional environment.

CORE SKILLS

• Administrative Support

• Call Center Operations and Customer Service

• Program Coordination

• Scheduling and Calendar Management

• Data Entry and Record Keeping

• Event Planning and Logistics

• Proficient in Microsoft Word, Excel, and PowerPoint

• Strong Written and Verbal Communication

PROFESSIONAL EXPERIENCE

Staff Assistant

DC Government – Washington, DC

November 2024 – Present

• Provide administrative and programmatic support to ensure efficient office operations.

• Coordinate schedules, manage calendars, and organize meetings for departmental leadership.

• Answer incoming calls and direct them to appropriate departments or services.

• Prepare reports, presentations, and correspondence while maintaining confidentiality.

• Maintain records, manage office supplies, and track inventory to support team productivity.

Telecommunications Equipment Operator / 911 Operator

Office of Unified Communications – Washington, DC

May 2023 – November 2024

• Handled high-pressure emergency and non-emergency calls, ensuring accurate documentation of critical information.

• Assisted callers by coordinating with various government and law enforcement agencies to dispatch appropriate resources.

• Delivered exceptional customer service while maintaining professionalism during high-stress situations.

Customer Service Administrative Assistant

Midtown Personnel – Washington, DC

October 2017 – February 2019

• Responded to customer inquiries in a call center environment, ensuring timely resolution of issues.

• Coordinated communication with vendors, contractors, and professional service providers.

• Managed travel arrangements, reducing expenses by 50%.

• Prepared and organized meeting minutes, reports, and presentations.

Program Support Assistant

Smithsonian Institution – Washington, DC

June 2008 – June 2009

• Assisted in the planning and execution of public programs, workshops, and exhibitions.

• Provided administrative support, including data entry, filing, and record maintenance.

• Responded to public inquiries about Smithsonian programs and events, delivering exceptional customer service.

• Collaborated with teams to ensure smooth implementation of museum initiatives.

EDUCATION

University of Phoenix Online

Currently Enrolled (2022 – Present)

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