Customer Service Data Entry

INDIRA CARBALLO

**-** ***** ** #**, Flushing, NY 11354

Cell 347-***-**** * *****************@*****.***

PROFILE

● Computer literate in Microsoft Word, Excel and Outlook, data entry.

● Bilingual in Spanish both written and verbal

● Customer Service Professional with strong interpersonal skills and organizational skills.

● Excellent listener and communicator who effectively conveys information verbally and in writing.

● Responsible individual committed to excellence and success.

WORK HISTORY

NYC HEALTH & HOSPITALS New York, New York 01/10/2023- Present

Covid Test Site Front Desk Associate

Interacted with patients, ensured that their demographics and insurance information were recorded correctly in EPIC EMR system

Reviewed and scanned documents, ensured accurate entry to facilitate successful reimbursement from insurance provider

Coordinated with providers, nurses, techs and other staff to resolve problems; contacted patients if needed verification

Provided timely, routine reporting on patient flow and volume as required

Provided a positive patient experience for New Yorkers testing for COVID -19

CITYBLOCK HEALTH Brooklyn, New York 10/25/21-08/15/2022

Outreach Specialist

Called Emblem Health members to educate them on services available to them

Reached members who were hospitalized or discharged to ensure that their needs were met while in the hospital and discharge plans were discussed and follow up appointment were set

Conduct Assessments and COVID screenings

Have members sign consent forms

Enrolled members into Cityblock Health in order to provide medical, mental health, or any other

services that were within their plan

Scheduled appointments to have members meet with CHP

INSIGHT GLOBAL New York, New York 06/07/2020-10/23/2022

Contact Tracer

Worked in collaboration with the Case Investigator from the local health department (LHD).

Called contacts of newly diagnosed cases

Communicated with contacts in a professional and empathetic manner maintaining emotional and

cultural awareness

Collected and recorded information on symptoms and needs into the CRM with accuracy.

Provide contacts with approved information about NYS isolation and quarantine procedures, and if

appropriate, refer them to testing according to protocol and/or to a COVID-19 Community Support

Specialist for social resources.

Follow a set script to inform contacts about the importance of isolation or quarantine and what to do if

symptoms are present or develop.

Maintain daily contact with Team Supervisor.

TURNSTALL TELEHEALTH SOLUTIONS New York, New York 01/07/2019- 03/23/19

Customer Service Representative III

Answered incoming calls for Metropolitan Hospital, Harlem Hospital, Gouvener Hospital, Bellevue

Hospital

Scheduled, rescheduled, and canceled appointments for patients

Updated patients demographics

Verified patients insurance

Contacted on call nurse when any patient had a medical concern or emergency

Complied with hospital procedures and guidelines

Took patients non emergency messages and delivered the ticket to appropriate doctors office

Transferred, conferenced patients call when an emergency

Knowledge of Soarian, Infinity, Quadromed, Epic, and unity

NY STATE OF HEALTH New York, New York 11/2016-04/2018

Customer Service Representative III

Updated consumer accounts.

Provided consumers with their account information and provided non consumers with marketplace

healthcare knowledge.

Helped consumers shop and enroll in health insurance coverage.

Informed consumers on what type of financial assistance was available to help afford health insurance

through the marketplace.

Used a single application that helped consumers check their eligibility for healthcare programs such as

Medicaid, Child Health Plus and the Essential Plan.

SELECT HOME WARRANTY Brooklyn, New York. 12/2014-05/2015

Customer Service Representative

Provided customers assistance in both English and Spanish

Provided customers with information pertaining their home warranty plan

Added and processed customers claims

Updated customers information in system

Managed customer complaints and help resolve customer concerns

NYC BIKE SHARE. Brooklyn, New York. 2013 - 04/2014

Billing Specialist/Customer Service Representative

Provided customers assistance in both English and Spanish

Processed payments and refunds, add additional fees, and delete transactions as appropriate

Managed customer complaints and troubleshoot issues and resolve customer concerns

Entered customer data and make changes to information as needed

REED ENERGY CONSULTANTS Brooklyn, New York 2012-2012

Receptionist

Maintained accurate client files as well as scheduled contract renewals.

Completed files reassuring that all the documents were acceptable and ready for submission.

Handled general office duties- filing, faxing, emails, scheduling and canceling appointments/meetings

REPRESENTATIVE ASPEN MERCHANT CAPITAL New York, New York 2008-2008

Cash Advance Representative

Cold called and pitched to small business owners who used Visa/MasterCard.

Obtained all proper documents from merchants to submit to underwriters.

Followed up with merchants to discuss the amount of their cash advance. Closed out file by having

merchant sign contract.

EFLS ANSWERING SERVICE New York, New York 12/2006-2008

Telecommunications Representative

Worked in a call center environment.

Answered a variety of high calls from doctors, lawyers, real estate offices, universities, etc.

Maintained high level of customer service and quality assurance.

Conferred with customers by telephone or in person to provide information about products

and or services, took and entered orders, cancel accounts, or obtain details of complaints.

CORRIDOR MEDICAL ANSWERING SERVICE Somerset, New Jersey 2003-2005

Telecommunication Lead Trainer

Worked in a call center environment.

Kept records of customer interactions or transactions, recording details of inquiries, complaints, and

comments, as well as actions taken.

Provided training based on company policies, systems, and routine customer service requests.

Monitored all trainees, answered incoming calls, took accurate messages, and updated accounts.

BRUNSWICK ORTHOPEDICS New Brunswick, New Jersey 2000-2002

Front Desk Receptionist

Pre-authorized all procedures, visits, physical therapy, prescription drugs, and surgeries.

Handled general office duties-filing reports, faxing, scheduling & canceling appointments.

Created new patient charts, answered multiple phone lines.

Verified patient insurance benefits.

Translated for Spanish speaking patients.

EDUCATION

New Brunswick High School New Brunswick, NJ 2000

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