Data Entry Customer Service

ROCIO ARANGO

**** *.*. ***** ***.

Miramar, FL **027 – 5954

Cellular: 305-***-****; Home: 305-***-****

Email: **************@***.***

OBJECTIVE

To secure a diversified position within a company which offers variable challenges and Opportunity for growth, and to which will enable me to offer my knowledge and experience. PROFESSIONAL EXPERIENCE

March 2025 – July 2025

Data Entry Coordinator (Contract) QBMS

Miami International Airport - Miami, FL

Collected and entered passenger data into government systems, ensuring compliance with data regulations. Assisted Customs and Border Protection Officers in escorting and guiding passengers through airport procedures. Secured and disposed of personal information according to government standards, ensuring passenger privacy. Help with all applicable Government regulations, policies and procedures when visiting or working at Government facilities. Interpret Spanish to English between the non-US citizen and officers. Perform all data entry documentation. Draft and supported administrative paperwork related to the processing; reports concerning the transportation and deportation. Assistant the officers at The Global Entry Department. Log sensitive information into TECS. September 2010 – June 2024

Regions Bank Corporate Security 2800 Ponce De Leon Blvd. Miami, FL 33134 Corporate Security Investigative Assistant - Duties included Review the surveillance videos on transactions with Suspicious activities, internal cases, and customer issues, and Investigations required by our Team, working with subpoenas RIMS CASES reviews and approval by my manager and legal department request for accounts activities, statements and transactions, surveillance videos and photos review thru Citrix and Accutrack systems, asiwell by Mainframe and Webview systems. Investigations on credit and debit cards ATM, Bank Deposits and withdraws transactions activities. Review each Branch cameras every week or 2 weeks, logging to a spreadsheet and report all those issues related with the cameras at the ATMS, teller's lines, parking lots to Diebold before and now Securitas to repair by. Technicians. Any type of issue report to the Investigators and send alerts when is required. Getting in touch with the Branch Managers, Assistant Manager's, or any associate in case they need any assistance. Open files, new Rims Cases for the Investigators and regular filing log open yearly and placed old filing on boxes for annually stored.

November 2008 – September 2010

Randstad (Regions Bank-Temp. Position) - Coral Gables, FL Security Investigative Assistant - Duties included Working with Mainframe, Accutrack, Lanex, Lotus Notes 8.5; Microsoft 8.5; Excel Spreadsheets and PowerPoint presentation. Investigations Projects updated by monthly statements, credits and debits for fraud investigations thru Webview System and video reviews by Accutrack and Lanex /CRP program; created copies for cases related with subpoenas For Court Investigations Services, as per request from special agents; answering phones and taking incoming messages for Corporate Security Investigator's. Updated security guard covering as per Branches request or special projects needs service, approved by Headquarters in Birmingham and request to Security One, filing all cases by numerical order, monthly expenses reports, mileages, security annual trainings, etc. Fisa alerts to Birmingham by Hot File Reports; all office supplies request by new orders if needed.

EDUCATION

1993 Miami Dade Community College - Miami, Fl - International Banking 1988 Miami Springs Senior High - GED - Miami, Fl - High School Equivalent 1976 Pan American School of Travel - New York, NY - Travel Agent 1971 Bilingual School - Bogota, Colombia - Bilingual Secretary SPECIAL SKILLS

Bilingual: English & Spanish - Typing: 55w.p.m. Word Perfect, Microsoft 8.0, PowerPoint, Excel Spreadsheets, Lotus notes 8.0, Experienced Wire Transfer, Telex, Administrative Assistant and Data Entry.

REFERENCES

Available upon request

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