Data Entry Health Insurance
Resume:
Andrew Kreger
Henderson, NV. 89012
************@*****.***
SKILLS
●Highly skilled in performing general office tasks including bookkeeping, filing, and records management.
●Able to handle incoming calls and route them to the appropriate employee.
●Exceptional time management and problem-solving skills.
●Proven ability to maintain secrecy of sensitive information.
●Able to work with associates, vendors and the clients capably and tactfully.
●Knowledge in the Insurance Industry such as Certificate of Insurance and Statement of Benefits
EXPERIENCE
United Healthcare, Las Vegas, NV - Sales Operations Senior Associate (LICENSED POSITION)
June 2018-November 2024
●Review proposal requests from Insurance Brokers for health insurance rates. Confirm request is complete if not request missing information.
●Generate a proposal from the complete request from the broker consisting of all the rates for the requested medical & ancillary products.
●Implement New Group Health Insurance submissions from broker requests into our company’s software.
●Contacting Broker agents if any information is needed for the proposal & submission requests they sent in.
●Ability to generate Certificate of Insurance for new and old policies.
United Healthcare, Las Vegas, NV - Billing Representative
March 2015 - June 2018
●Enroll, reinstate, or terminate member’s medical, dental, and/or vision insurance coverage.
●Taking incoming calls from internal or external customers answering their questions and routing them to the correct department.
●Ability to breakdown member’s billing invoices to either correct an internal error, or to explain the reason why the bill is correct to a member.
●Ability to generate Certificate of Insurance for new and old policies.
Teletech, Henderson, NV- Customer Service Representative
October 2012 - March 2015
●Ability to perform day to day duties from a home office, and able to establish a correct work environment for this position.
●Taking incoming calls from Best Buy online customers which included processing an order to solving a customer's problem.
●Working from home you have to learn how to deal with a virtual office and the trials & tribulations that go along with it.
Vanguard, Scottsdale, AZ - Universal Processing Associate
June 2005 - August 2012
●Processing clients New Account applications and requests to transfer their investments from their current firm into Vanguard.
●Processed maintenance requests to internal clients accounts to make sure their personal information is correct.
●Make outgoing calls to internal and external clients when additional information is needed to complete the processing of an application.
EDUCATION
Joliet Junior College, Joliet, IL- Working towards Associates Degree (few credits short of degree)
August 1994 - January 1998
Lincoln-Way High School, New Lenox, IL - Diploma
August 1990 - May 1994
Health & Life Insurance License - Valid until 9/30/2024
AWARDS
Earned Award for perfect attendance at Vanguard during 2009, Earned certificate for the ability to process all work types within the 98% productivity metric while keeping a 100% quality metric for 4 months in a row at Vanguard. I’m also an ACE certified personal trainer. (American Council of Exercise)
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