Medical Assistant Customer Service
Resume:
Tiara Collins
Registered Medical Assistant - Southern Spine and Pain
Snellville, GA 30039
*****.*******@***.***
Professional Summary
Ambitious Registered Medical Assistant looking to add value to a fast paced medical setting. Able to accurately perform various medical office functions as well as back office, while providing courteous customer service to patients at all levels.
Work Experience
Medical Assistant
Emory Healthcare-Atlanta, GA
May 2019 to Present
Registered Nursing Assistant
Private Duty
October 2012 to Present
Assist a personal client with daily living activities such as bathing, cooking, cleaning, social activities. Medical Assistant
Complete Medical Health Care-Decatur, GA
August 2021
• Assisted in minor procedures
• Measured accurate vital signs
• Contacted patients for appointment reminders
• Recorded patient history
• Assisted with charting
• Cleaned patient rooms
Customer Service Representative 3
Advanced Urology-Snellville, GA
August 2024 to December 2024
• Handled a high volume of inbound customer calls, averaging XX calls per day
• Provided exceptional customer service by addressing and resolving customer inquiries, complaints, and issues in a timely and professional manner
• Utilized CRM software to accurately document customer interactions, ensuring comprehensive records for future reference
• Effectively managed irate or upset customers by actively listening, empathizing with their concerns, and finding appropriate resolutions
• Maintained a professional and courteous tone during all interactions with customers, ensuring a positive brand image
• Managed high volume of incoming calls, efficiently routing them to appropriate departments and personnel
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and scheduling appointments
• Maintained accurate patient records in electronic database, ensuring confidentiality and compliance with HIPAA regulations
• Scheduled and confirmed patient appointments for multiple physicians, optimizing daily schedules for maximum efficiency
• Contributed to a positive work environment through teamwork, collaboration, and effective communication with colleagues across different departments Registered Medical Assistant
Southern Spine and Pain
June 2013 to July 2015
Triage patients
• Assist Doctor or PA with surgical procedures
• EMR
• Phone nurse
• Vital signs
• Rx refill
• Prior authorizations on medications
• Changing medication errors or wrong dosages on medication scripts
• Set up for surgical procedures
• Assist with helping patients understand and stick to a multidisciplinary contract with the practice.
• Start IVs
• C-arm x-ray
• Limited Ultra sound use
• Traveling Medical assistant
Receptionist/ Medical Assistant
Access Wellness Group
January 2011 to September 2012
Check patients in and verify insurance and other information
• Collect co-pays and file insurance claims
• Schedule patient appointments for routine services and acute visits
• Perform opening and closing procedures
• Answering a multi phone line system
• Entering demographic data into computer
• EMR experience
• Prior Authorizations for medications
• Call in prescription refills
Medical Assistant - Externship
Access Wellness Group
June 2012 to July 2012
Gathered relevant medical information from patients in preparation for comprehensive examinations
• Monitored vital signs including blood pressure, weight, heart rate and oxygen levels
• Performed urinalysis and pregnancy testing; glucose, strep, and stress testing
• Prepared examination rooms for procedures
• Assisted with filling and pulling of charts
• Prior Authorizations on medications
• Medication refills
• Urine Analysis
• Stress Test
Registered Nursing Assistant
UK Chandler Medical Center
August 2010 to January 2011
Received the Gold Heart Award for best Nursing Assistant
• Became a master user of all tutorial equipment in the office
• Assisted intensive care patients with activities of daily living
• Assisted nurses with the care of critically injured patients Education
Medical Assistant
College for Technical Education-Lexington, KY
November 2011 to August 2012
Skills
• Medical terminology
• Medical Office Experience
• Patient interaction
• CPR
• Computer skills
• Time management
• Property management
• Microsoft Outlook
• Medication administration
• Acute care (5 years)
• Section 8
• Documentation review
• EMR systems
• EMR
• Writing skills
• Communication skills (5 years)
• Fair Housing regulations
• Vital signs
• Computer literacy
• Clinic
• Patient Care
• EKG
• Conflict management
• Organizational skills (10+ years)
• Leadership
• Working with people with disabilities
• Customer service
Certifications and Licenses
Real Estate License
Driver's License
AED Certification
CNA
BLS Certification
Certified Medical Assistant
State Tested Nursing Assistant
CPR Certification
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