Service Coordinator Customer
Resume:
JULIE
DE FRANCISCO
*** ********* ***, *** ***** Village, IL 60007
*******@*****.***
Skills Summary
• Energetic & enthusiastic ● Ability to see the big picture ● Ability to deal effectively with all types of personalities while always maintaining a positive and customer service minded attitude ● Flexible & efficient time management ● Ability to prioritize workload
● Team building skills ● Strong communication & people skills ● Intermediate level Office product knowledge ● SAP, Salesforce, & Sedona experience ● Ability to multi- task in fast paced environments ● Paper crane aficionado Experience
Leica Biosystems Deer Park, IL
Senior Service Coordinator August 2021 – January 2025
• Scheduled and coordinated daily work tasks of up to 32 field service engineers
• Ordered parts associated with service calls and preventive maintenance
• Created estimates for repairs, preventative maintenance, and instrument moves locally and nationally
• Tasked with leading and facilitating special projects; leading to a realization of 500k in untapped revenue
• Managed multiple mailboxes throughout the day, responding to clients within one hour of receiving correspondence
• Identified by peers as a Subject Matter Expert and involved in multiple process improvement workshops
• Achieved Service Coordinator of the Year in 2022 Sentry Security Wheeling, IL
Service Department/Dispatcher September 2019 – May 2021
• Created friendly, positive rapport with clients while troubleshooting alarm activity and providing follow up calls on all dispatches/false alarms
• Scheduled all service calls and inspections in a timely manner
• Oversaw all maintenance and repair for fleet of vehicles
• Sold added RMR & upgrades to residential and commercial clients
• Ordered parts and scheduled return repairs
Forest Security River Grove, IL
Service/Processing Supervisor May 2018 – September 2019
• Quickly rose from clerical duties to management
• Prepared reports for technicians, managers, and accounting.
• Manages dispatch board and monitor technician routes/progress
• Processed all contracts – including building accounts in QuickBooks and entering information for building an account at the monitoring station
• Audited information received by technicians and clients
• Crafted a pilot program of Inspection Forms for technicians
• Created friendly, positive rapport with clients while troubleshooting alarm activity and providing follow up calls on all dispatches/false alarms O’Reilly Auto Parts South Holland, IL / Buffalo Grove, IL Assistant Store Manager April 2016 – May 2018
• Processed all day-to-day paperwork, intake of stock and put away
• Executed all planograms with precision
• Money Management and Process all store bank deposits
• Provided creative solutions for problematic situations Leona’s Calumet City, IL / Chicago, IL
Server / Dispatch Manager July 2009 – March 2016
• Transmitted, prepared, and dispatched take-out orders with accuracy
• Secured all bank deposits for nightly drops
• Resolved issues to ensure every guest enjoyed every dining experience Roger’s Auto Repair South Holland, IL
Office Manager May 2003 – August 2015
• Day-to-day office and bookkeeping duties
• Functioned as apprentice and line mechanic when needed, replacing everything from oil to engines
• Prepared sales and use tax forms monthly
Awards and Acknowledgements
• 15-year American Cancer Society “Relay for Life” volunteer
• Proficient in Quicken, QuickBooks, and Field Service Management
• General working knowledge of Excel, Google Docs, & other Windows-based programs
• Ability to learn quickly
• Ability to convert technical jargon in an effective manner for clients to easily understand Education
South Suburban College South Holland, IL
AA in Theatre March 2006
• Worked as Stage Manager (Pack Rat Theatre) for multiple shows from March 2004-2006
• Oversaw cast, crew, and set designers; worked closely with director for performances and rehearsals: recorded detailed notes and executed flawless performances 2
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