Delivery Manager Program

Jamal Aljahmi

**** ****** **** ********, ** ***** 313-***-**** ********@*****.***

Project Delivery Manager IT Program Manager Digital Transformation Leader

Results-driven project and delivery manager professional with 20+ years of experience leading cross-functional teams and driving successful technology implementations. Proven track record in project planning, execution, risk management, vendor coordination, and stakeholder engagement across public and private sectors. Experienced in modernizing infrastructure, enhancing cybersecurity, and delivering scalable IT solutions. Adept in both Agile and Waterfall methodologies, with a focus on optimizing performance and delivering measurable results.

Core Competencies

Project & Delivery Management

Agile & Waterfall SDLC

Vendor & Contract Management

Digital Transformation & Change Management

Team Leadership & Coaching

Budget & Resource Planning

Stakeholder Engagement & Communication

Risk, Incident & Change Management

ITIL & Service Delivery Improvements

Cybersecurity & Compliance Initiatives

Process Automation & Efficiency

Cross-Functional Collaboration

PROJECT & DELIVERY LEADERSHIP HIGHLIGHTS

PMO Leadership & Project Delivery – Established and managed PMO processes at 36th District Court and DWIHN, overseeing multiple concurrent initiatives and directing full lifecycle delivery of projects including phone system upgrades, e-commerce launches, cybersecurity enhancements, Microsoft 365 migrations, infrastructure upgrades, and help desk modernization.

Strategic Digital Transformation – Led modernization programs that improved service delivery and operational efficiency, including system automation, process streamlining, and technology roadmaps.

Cybersecurity Program Management – Delivered a comprehensive security strategy enhancing posture and awareness. Managed MFA rollout, phishing training (KnowBe4), NIST maturity assessments with vCISO, and controls including vulnerability scanning, firewall hardening, log management, MDM, CIS benchmarks, and incident response plans. Partnered with CIS, CISA, and MS-ISAC for ongoing monitoring and risk mitigation.

Incident & Service Management Improvements – Reduced IT ticket volume by 45% through process redesign, team cross-training, and automation, enhancing service delivery quality.

Operational Efficiency & Process Optimization – Delivered a 50% increase in team productivity within 7 months through workflow improvements and cost optimization initiatives.

Automation Delivery – Oversaw automation projects that eliminated redundant roles, accelerated client launches by 50%, and improved system reliability.

Network, Infrastructure & Cost Optimization – Achieved 99.9% uptime with redundancy, load balancing, and UPS deployment while delivering cutting cost via VOIP migration, access control overhaul, and vendor contract. renegotiations.

High-Value Program Leadership – Managed $11M CRM implementation program, coordinating cross-functional teams, vendor deliverables, and stakeholder communications to achieve successful deployment.

Professional Highlights & Achievement

Senior Project & Delivery Manager — State of Indiana – Department of Health (IDOH) 1/2024 – 3/2025

Managed $10M public health IT initiative, leading delivery of immunization, scheduling, testing, and inventory application.

Recovered a failing project that was 5 months behind schedule, delivering on-time and under budget.

Oversaw cross-functional teams, third-party vendors, and stakeholders across integration, development, QA, and UAT.

Chaired Change Advisory Board, implemented change management and communication plans, & led executive briefings.

Applied formal PMO methodologies for coordination, progress tracking, and governance.

Project Manager – ERP & CRM Delivery — TM Group Inc. 8/2023 – 1/2024

Directed full lifecycle implementations of Microsoft Dynamics 365 ERP/CRM.

Managed planning, resource allocation, scope, scheduling, and budget tracking.

Led discovery, requirements gathering, and risk mitigation to align with business needs.

Maintained ongoing client communication, issue resolution, and stakeholder reporting.

Supported team utilization and performance tracking using project tools.

Director of Information Technology (Vice President Role)—Detroit Wayne Integrated Health Network. 8/2022 – 2/2023

Served as Vice President, Technology Services, leading IT strategy, operations, and governance for a major health organization with nearly $1 billion in annual operations.

Implemented project management frameworks across teams to improve delivery performance by 50%.

Introduced ITIL-based change, incident, and problem management processes.

Rescued delayed initiatives and standardized project reporting, timelines, and task assignments.

Drove multi-departmental roadmap planning, vendor management, and RFP processes.

Deployed solutions with agile execution and focused KPIs for success measurement.

Implemented Project Management Office (PMO) processes to enhance governance, delivery, and communication.

Director of Information Technology (CIO Role) — 36th District Court, Detroit MI 3/2014 – 7/2022

Served as Chief Information Officer, leading IT strategy, operations, and governance for 34 judges and 300 staff.

Acted as Delivery Manager, responsible for managing successful delivery of all IT projects and initiatives.

Implemented Project Management Office (PMO) processes to improve project governance, delivery, and stakeholder communication.

Managed all IT functions including infrastructure, applications, help desk, cybersecurity, and digital services.

Directed cybersecurity and compliance strategy (CJIS), implementing MFA, phishing training, MDM (Intune), vulnerability and penetration testing, FortiGate firewall/IPS hardening, and security maturity assessments (NIST), while collaborating with CIS, CISA, and MS-ISAC to strengthen security posture and service reliability.

Delivered large-scale initiatives including CMS modernization, VOIP, and self-service portals.

Reduced support tickets 45% via automation and improved incident response frameworks.

Application Development & Delivery Lead — Health Alliance Plan (HAP) 2/2013 – 3/2014

Effectively managed an $11MM CRM project, coordinating third-party vendors and internal stakeholders; served as technical lead throughout design, integration, environment planning, testing, and deployment.

Led a multimillion-dollar healthcare reform (HCR) initiative to establish integration with public exchanges; successfully launched three major HCR sales applications under strict federal deadlines.

Planned and delivered key upgrades to contact center operations, including Unify/Siemens system enhancements that improved overflow handling and call recording capabilities.

Deputy Director - Project Management — Wayne County, Detroit MI 5/2012 – 2/2013

Led project management office functions overseeing software development and platform migrations.

Directed delivery of IT projects supporting seven elected officials and 11 county departments, aligning initiatives with operational goals.

IT Project & Development Manager— Little Caesars Pizza Kit. 8/2005 – 5/2012

Delivered e-Commerce and ERP implementations that boosted business process efficiency by 50%.

Enhanced online engagement by 87% through digital initiatives.

Led key enterprise projects, applying Agile and Waterfall methods to improve delivery consistency and team performance.

Established structured project management and QA processes, reducing defects by 99.9% and achieving a 98%+ project success rate.

Early Career

Manager of Information Technology, Ancor Information Management, Troy, MI

Developer/Business Analyst/Project Manager, Valassis Communications, Livonia, MI

Software Engineer, Sage Software, Troy, MI

Developer/System Analyst, Accenture, Southfield, MI

Education & Certifications

Davenport University - BBA, Computer Information Systems

Henry Ford College - associate degree, Computer Science

Community Leadership & Civic Engagement

Trustee, Dearborn Board of Education – Oversee district policy & governance for nearly 20,000 students with $460M budget.

Commissioner, City of Dearborn Parks & Recreation / City Planning– Served the community by supporting parks and planning.

Youth Coach & Mentor – Lead local youth leagues and programs, fostering teamwork, skills, and personal growth

Contact this candidate