Level 2 Customer Engagement
Resume:
KUNDAI TIRIVAV
Phone
***************@*****.***
Address
Core Competencies Career Objective
Work Experience
Passionate and knowledgeable Wine Service Professional with extensive hands- on experience in fine dining and wine pairing at a leading Cape Town restaurant. Backed by a WSET Level 2 Award in Wines (Pass with Merit), a South African Wine Sommelier Certificate, and currently pursuing WSET Level 3, I bring a deep understanding of both local and international wine regions, grape varietals, and terroir. Adept at guiding guests through exceptional food and wine experiences, upselling premium selections, and training staff on wine etiquette and service. I am seeking to leverage my expertise and enthusiasm for wine in a dynamic hospitality or wine-focused role that values customer engagement, education, and elevated service standards.
Language: English
Experienced as Waiter & Wine Service
Professional
Knowledge of Hospitality Management
Expert food and wine pairing
In-depth wine knowledge (local & international)
Wine list presentation and explanation
Proper wine service and decanting techniques
Staff training on wine etiquette
Customer engagement and rapport building
Upselling premium wines
Inventory monitoring and reporting
Menu and wine pairing fluency
Knowledge of terroir and winemaking regions
Strong communication and presentation skills
WSET-based wine tasting methodology
Team collaboration during wine tastings
Guest-focused service delivery
Attention to detail and organization
Professionalism and confidentiality
WSET Level 2 Award in Wines – Pass with Merit
South African Wine Sommelier Certificate
Currently Studying: WSET Level 3 in Wines
Waiter & Wine Service Professional
Sotano Restaurant – Green Point, Cape Town
October 2022 – Present
Guided guests through food and wine pairing based on personal preferences and menu offerings.
Presented and explained wine lists and grape varietals from local and international regions.
Recommended wines with knowledge of terroir, climate, and regional influences.
Handled wine-by-glass and bottle service following proper decanting and pouring techniques.
Trained junior waitstaff on wine etiquette and tasting notes. Built strong customer rapport through personalized recommendations. Participated in staff wine tastings and training sessions regularly. Monitored wine stock levels and reported low inventory. Upsold premium wines increasing overall wine sales and revenue. Maintained detailed knowledge of menu items to enhance pairings. WINE KNOWLEDGE HIGHLIGHTS
Well-versed in grape varietals such as Cabernet Sauvignon, Merlot, Shiraz, Pinotage, Sauvignon Blanc, and Chardonnay.
Understanding of terroir influences including soil, climate, altitude, and regional winemaking traditions.
Knowledge of South African wine regions (Stellenbosch, Franschhoek, Paarl, Elgin, Swartland) and key international regions (Bordeaux, Napa, Barossa, Rioja, Burgundy).
Familiar with wine tasting structure: appearance, nose, palate, and conclusion using WSET methodology.
Education
Square on Tenth, Kensington, Cape
Town
Other
Reference
Available on Request
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