Technical Consultant Desktop Support

Name - Fayaz Rahman.M

Email:*************@*****.*** Mobile:801-***-**** Address:8,18 Thiruvalluvar St, Ambal Nagar, Ekkatuthangal, Chennai-600032.

PROFESSIONAL SUMMARY

A dedicated and results-oriented Technical Consultant and Desktop Support Engineer with over 3 years of experience in system administration, hardware/software troubleshooting, and IT infrastructure management. Proven ability to support production systems, resolve complex technical issues, and provide excellent customer service. Seeking a challenging role to leverage my skills in a progressive organization and contribute to its technical success. SKILLS & PROFICIENCIES

Operating Systems

● Windows 7, 8.1, 10, 11

● Linux

Applications & Software

● MS Office Suite (2007, 2010, 2013, 2016, 365)

● AutoCAD, Autodesk Inventory, Cadence, Altium, Python, SAP

● Antivirus (Trend Micro, Crowd Strike)

● Aadhaar client versions (176, 184, 192)

Hardware & Networking

● Hardware assembly and troubleshooting

● Printer and scanner installation/troubleshooting

● Biometric devices (IRIS, Fingerprint, ACPL, SEGUZEN, FM)

● Webcams, GPS Devices

● Polycom videoconference devices

● Basic knowledge of VMware and VDI servers

Technical Support

● Remote support (Any Desk, Bomgar, Team Viewer, Ultra viewer, zoho Assist)

● Helpdesk support

● IT infrastructure management

● OS installation and upgrades

● Disk management and partitioning

● File/folder sharing and access permissions

PROFESSIONAL EXPERIENCE

Progressive Infovision

Technical Consultant July 2024 - Present

● Provide remote technical support to Aadhaar operators using tools like Any Desk, Bomgar, Team Viewer, Ultra viewer.

● Install and troubleshoot Aadhaar client versions, as well as various hardware devices including IRIS, fingerprint devices, webcams, and printers (Canon G2010).

● Act as a biometric backup supporter for biometric device installations.

● Troubleshoot software and hardware issues to ensure smooth operations. Syrma SGS Technology Pvt Ltd

Helpdesk Supporter June 2022 - March 2024

● Managed and resolved hardware and software issues for internal employees.

● Configured, backed up, and reinstalled MS Office Outlook.

● Installed and troubleshot printer drivers and scanners.

● Performed OS installations (Windows 7, 8.1, 10, 11, Linux) and Windows upgrades.

● Utilized remote desktop connectivity to provide solutions.

● Maintained and configured projectors and Polycom videoconference devices.

● Managed virtual devices (V-cloud) and maintained assets. Zealous Service

Customer Support Executive November 2021 - May 2022

● Maintained professional communication via chats and calls between customers and clients.

● Assisted with resolving customer inquiries and technical issues.

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EDUCATION

Bachelor of Engineering in Civil Engineering

Sethu Institute of Technology, Madurai October 2020

● CGPA: 6.8

Higher Secondary (12th)

Tamil Nadu State Board April 2016

● Percentage: 62.5%

Senior Secondary (10th)

Tamil Nadu State Board March 2014

● Percentage: 83.5%

PERSONAL DETAILS

● Date of Birth:23/10/1998

● Gender:Male

● Nationality:Indian

● Marital Status:Single

● Languages:Tamil, English

DECLARATION

I hereby declare that all the above-mentioned information is true to the best of my knowledge. Fayaz Rahman.M

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