Field Service Representative
Resume:
Mollie White
****************@*****.***
Versatile professional with experience ranging from technical field service and office management to customer service and team leadership. Demonstrated ability to manage operations, supervise teams, provide high-level support, strong computer skills and a commitment to delivering results. Lexmark 2021- 2025
Detroit John Dingle Veterans Hospital
On-site Field Service Representative
• Respond to dispatched service calls in assigned territory within Customer SLA commitments
• Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical, and print quality specifications
• Effectively schedule calls to manage SLA requirements across assigned activities
• Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status, and closure
• Assist customer with any reported issues or questions on Lexmark product(s) or offerings
• Train customers on appropriate usage of Lexmark products & features
• Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed before leaving customer site.
• Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to, call acceptance, status updates, call closure and debrief, parts returns, and tracking
• Manage local part inventory, if available, and ensure accurate tracking of inventory levels and transactions.
• Present a positive image through proper attire, communication skills, and personal grooming.
• Other special activities, responsibilities, and special projects occasionally as directed. Canon 2018-2020
Dentsu Aegis Media
Onsite Representative, Receptionist
• Facilitate meetings, set up, break down, and direct catering
• Stock and order supplies for coffee stations and snack stations.
• Managed parking for 350 employees in two parking garages. Over $275,000.00 budget.
• Supervise and manage 2-3 members of the office services team
• Troubleshoot and fix problems with printers and copiers
• Assists in the training of new and existing employees
• Maintains accurate, complete, and up-to-date Site Procedure Guides, Forms and Logs, and other Site Branding as directed by Site Manager
• Collects data for the completion of the Monthly Management Report as directed by the Site Manager
• Worked with building management on badging, placing trouble calls, work to be done in the office space, and all aspects of facility management.
• Organized fire drill teams and emergency response teams.
• Orders paper, toner, and other supplies as directed by the Site Manager or Supervisor
• Worked closely with vendors to ensure the smooth running of the office environment.
• Interfaced directly with customers logging compliments and complaints to be reviewed by the Senior Management Team. Created informational logs in Excel.
• Maintained appointments for 7 conference rooms via Outlook.
• Cross-trained for absent mailroom personnel.
• Processes all incoming and outgoing mail
• Performs other mailroom functions, such as mail fulfillment, which includes sorting, filing, packaging, and processing shipments for delivery to multiple locations
• Filing and labeling of documents and other materials for storage and retrieval
• Shipping and receiving, including the movement of boxes and equipment
• Cross-trained for absent Managers and Supervisors
• Proven ability to build and maintain strong C-level relationships while providing exceptional administrative support to executive teams, ensuring seamless communication and operational efficiency."
• Provided high-level executive administrative support to senior management, ensuring seamless communication and operational efficiency by managing schedules, preparing reports, and handling confidential information with discretion
Ricoh 2011- 2017
• Sr. Onsite Production Jaffe Law Offices
• Produce copies
• Prepare motions and other legal documents
• Sr. Documents Field Service Representative Lead:
• Assists new MS site implementation
• Assists in the training of new and existing employees
• Maintains accurate, complete, and up-to-date Site Procedure Guides, Forms and Logs, and other Site Branding as directed by Site Manager or Supervisor
• Collects data for the completion of the Monthly Management Report as directed by the Site Manager or Site Supervisor
• Orders paper, toner, and other supplies as directed by the Site Manager or Supervisor
• In the absence of onsite personnel, may perform any of the following duties
• Processes all incoming and outgoing mail
• Performs other mailroom functions, such as mail fulfillment, which includes sorting, filing, packaging, and processing shipments for delivery to multiple locations
• Filing and labeling of documents and other materials for storage and retrieval
• Shipping and receiving, including the movement of boxes and equipment
• Provides Courier Service for the pickup and delivery of mail and copy jobs on campus and offsite
• Assists in the Copy Center and performs all functions required for the delivery and completion of all copy requests. Includes the usage of binding, folders, laminators, etc.
• Performs basic troubleshooting on all equipment used within the Ricoh Center
• Assists in the coordinating of work assignments to meet specific deadlines and service deliverables
• Manage all aspects of the Ricoh Center in the absence of the Site Manager or Supervisor
• Directs or leads the Daily Huddle in the absence of the Site Manager or Supervisor. For one person sites, attend the Daily huddle via conference call
• Performs Front Desk Receptionist duties
Ulta- 2007-2008
Mailroom Supervisor/ Customer Service Representative
• Worked with building management on badging, placing trouble calls, work to be done in the office space, and all aspects of facility management.
• Organized fire drill teams and emergency response teams.
• Sorted and Delivered Mail and Packages for approximately 300 employees.
• Received pallets from Ulta Warehouse.
• Resolved shipping errors with Vendors and Customers.
• Worked closely with vendors to ensure the smooth running of the office environment.
• Interfaced directly with customers logging compliments and complaints to be reviewed by the Senior Management Team. Created informational logs in Excel.
• Input supply orders for stores using SAP and fulfill these orders.
• Ordered and inventoried office supplies for 300 employees.
• Maintenance, reporting, and service of all copiers.
• Distribution of mail and packages.
• Light maintenance and cleaning of office spaces.
• Posted mail and maintained FedEx pricing and supplies. Ulta 2005-2007
Receptionist
• Answered and routed incoming calls on a 50-line Cisco VOIP system.
• Created and maintained a log for deliveries from transport services, recording all pertinent information for incoming packages, including shipper, recipient, date, time, contents, and other details.
• Maintained appointments for 7 conference rooms via Outlook.
• Sorted Mail for more than 300 employees.
• Awarded promotion to Mailroom Specialist and Customer Service Representative. United States Navy 1993-1997
Boatswains Mate Seaman
• Upkeep and preservation of Ships.
• Various watches, including Helm (driving the ship) and look-out watches.
• First female in the Navy to be qualified to helm an Aircraft Carrier.
• Followed daily, weekly, and monthly preventive maintenance schedules.
• Supervising 4-5 people at a time
Computer Knowledge
Extensive knowledge of Windows, PowerPoint, Excel, Word, Outlook, and SAP programs. Personal Interests
• Softball Coach and Manager 6U-16U teams (10 years)
• Religious Education Teacher for grades 1-8 (5 years)
• Volunteer Kitchen Manager and Cook for Vets Returning Home. 40 people at maximum capacity.
(Supervising 3-4 Vets at a time)
Education
• 1992 High School Graduate: Grosse Pointe South, Grosse Pointe Farms, MI 48236
• Some College: Macomb Community College, Warren, MI
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