Customer Service Accounts Receivable

Tammy S. Martinez

Goodyear, AZ *****

Cell: 501-***-**** ****************@*****.***

Professional Summary:

Implementation Specialist with 10+ years of extensive expertise in customer service, billing, customer operations, project management, and leadership. Proficient in training and communication, with a strong background in accounts receivable and bilingual in Spanish. Demonstrates a results-oriented approach, consistently exceeding goals and enhancing company morale through innovative solutions and strategic thinking. Skills:

Customer Service, Communication, Accounts Receivable, QuickBooks, Project/Implementation Management, Banking, Leadership, Spanish, Microsoft Office, Team Building, Training, Data Entry, Quality Assurance

Work History:

Implementation Specialist

Genius Avenue, AZ (Remote) – Jan 2022 – Apr 2025

● Developed client implementation processes by standardized documentation templates and workflow, reducing onboarding complexity and improving delivery consistency.

● Completed seamless integration projects between client systems and platform solutions, facilitating smooth transitions while maintaining operational continuity.

● Maintained comprehensive implementation records and milestone tracking, ensuring project transparency.

● Conducted training sessions and created educational resources, strengthening user adoption and reducing post implementation support needs.

Client Operations Manager

Genius Avenue, AZ (Remote) – Apr 2020 – Jan 2022

● Implemented client onboarding processes to reduce timelines while maintaining quality standards and enhancing customer satisfaction

● Maintained comprehensive client documentation and service level agreements, ensuring consistent compliance and operational excellence

● Developed workflow processes for account management, resulting in more efficient client issue resolution and improved response times

Implementation Specialist

Genius Avenue, AZ (Remote) – Jan 2020 – Apr 2020

● Developed client implementation processes by standardized documentation templates and workflow, reducing onboarding complexity and improving delivery consistency. 1

● Completed seamless integration projects between client systems and platform solutions, facilitating smooth transitions while maintaining operational continuity.

● Maintained comprehensive implementation records and milestone tracking, ensuring project transparency.

● Conducted training sessions and created educational resources, strengthening user adoption and reducing post implementation support needs.

Client Billing Specialist

Genius Avenue, Scottsdale, AZ (Remote) – Jul 2019 – Jan 2020

● Processed high-volume client invoices with meticulous attention to accuracy, ensuring timely payment collection and maintaining healthy cash flow

● Analyzed billing discrepancies and reconciled account irregularities, implementing systematic solutions to prevent recurrence

● Maintained comprehensive billing records and documentation, establishing clear audit trails while ensuring compliance with financial protocols

● Resolved client billing inquiries promptly, providing clear explanations and maintaining strong customer relationships through effective communication

● Improved billing validation process by implementing automated validation checks, reducing error rates and shortening payment collection cycles

● Developed standardized billing documentation templates for billing procedures, strengthening departmental knowledge transfer and standardizing best practices Client Service Specialist

Genius Avenue, Scottsdale, AZ – Jul 2017 – Jul 2019

● Managed client relationships through dedicated account oversight, ensuring timely resolution of inquiries and maintaining high satisfaction levels

● Created documentation processes for service requests, reducing response times and improving accuracy of client communications

● Coordinated with cross-functional teams to resolve complex client issues, strengthening interdepartmental efficiency and service delivery

● Cultivated strong client partnerships through proactive account management, resulting in enhanced satisfaction rates and sustained business relationships Claims Analyst II

Bank of America, Phoenix, AZ – Aug 2014 – Jun 2017

● Call center environment: Enter claims for customer requests on unauthorized charges or fraud charges on debit charges.

Education - Round Lake Senior High - Round Lake, IL 2

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