Talent Acquisition Administrative Support

Dayani Cardoso

Miami, FL 689-***-**** **************@*****.*** LinkedIn GitHub

Professional Summary

Bilingual professional (English/Portuguese) with 5 years of experience in Talent Acquisition, alongside a strong background in Administrative Support and Customer Relations. Skilled in full-cycle recruitment, executive support, and client service. Proven ability to manage end-to-end recruitment for global organizations. Currently expanding expertise in Quality Assurance and IT, bringing strong organizational, analytical, and problem-solving skills to fast-paced environments.

Skills

• Bilingual: English & Portuguese (Native), Spanish (Intermediate)

• Talent Acquisition & HR: Full-cycle recruitment, ATS (SAP, Oracle, Greenhouse, Revelo)

• Administrative Support: Calendar management, travel coordination, executive support

• Customer Service: Account management, client relations, conflict resolution

• Technical: Microsoft Office Suite (Advanced), Power BI (Basic), SQL (Basic), VBA (Basic)

• QA/IT Knowledge: Change management, software testing support, Oracle EBS

Work Experience

Account Executive

Berkeley Group – Florida City, FL Jan 2025 – Present

• Managed overdue accounts, negotiated repayment plans, and improved recovery rates by establishing customer-focused strategies.

• Handled client communications via phone, email, and in-person visits to resolve payment disputes.

• Maintained accurate records of customer financial status and collection efforts using automated systems.

• Provided administrative support, including correspondence, reporting, and document filing.

CALA Talent Acquisition Partner

AMDOCS – Remote Aug 2021 – May 2023

• Managed full-cycle recruitment of IT professionals, including developers, infrastructure analysts, and project managers.

• Conducted behavioral interviews (phone and in-person) and administered technical assessments.

• Created candidate reports for hiring managers and supported decision-making processes.

• Coordinated RPO processes and supported global hiring initiatives.

Talent Acquisition Partner

AB InBev – Ambev Global May 2019 – Aug 2021

• Led recruitment for technology positions across global regions (Brazil, India, Israel, New York).

• Designed job descriptions, market mapping, and candidate sourcing strategies.

• Implemented recruitment tools, digital contracts, and onboarding processes.

• Collaborated with diversity groups and managed KPIs for hiring efficiency.

Talent Acquisition Analyst

FMG Mar 2017 – Jan 2019

• Conducted recruitment projects with a focus on data, digital marketing, and technology roles.

• Managed vacancy portfolio and internal career projects.

• Developed job descriptions, conducted interviews, and coordinated offers.

• Designed and implemented internal recruitment policies and processes.

Executive Secretary

IT Broker Apr 2015 – Jan 2017

• Supported senior executives with scheduling, reporting, and administrative coordination.

• Organized travel arrangements, conferences, and payroll processing.

• Prepared presentations and reports in both Portuguese and English.

• Managed invoices, payments, and event planning logistics.

Secretary & Project Assistant

PPG Industries Aug 2013 – Mar 2015

• Supported Oracle EBS R12 and other system implementations for 600+ employees.

• Delivered training, impact assessments, and process change communications.

• Managed project documentation, purchase requisitions, and invoicing.

• Assisted with quality assurance, risk analysis, and change management activities.

Bilingual Receptionist

John Deere Jun 2013 – Aug 2013

• Handled administrative services including calls, correspondence, and scheduling.

• Supported executives with travel and event arrangements.

• Coordinated office logistics and onboarding for new employees.

Administrative Assistant / Receptionist

Novikov – London, UK Feb 2009 – Jan 2013

• Provided administrative and customer service support in a high-volume environment.

• Managed reservations, client communications, and operational tasks.

• Supervised front-office staff and coordinated schedules.

• Supported managers with reports, compliance, and staff training.

Education & Certifications

Tourism and Travel Management Southwork College, London, UK 2016

Certification in Foreign Trade 2014

Additional QA/IT Training: Python Automation, GitHub Projects, Software Testing (In Progress)

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