Data Entry Billing Specialist

Consuela Matthews

*** ******** ***.

East Pittsburgh, Pa 15112

412*799*4361

OBJECTIVE:

To obtain a career with a company with room for advancement. Where I can utilize my outstanding customer service, billing specialist, claims and training SKILLS. WORK EXPERIENCE:

Bristol Myers Squib Patient Assistance Foundation

June 2023 to March 2024

REMOTE WORK FROM HOME

Billing Specialist

Claims Analyst

Data Entry clerk

Account Specialist

• Vital data entry in a variety of database and file formats

• Maintain core company files in an organized, efficient manner with a high level of accuracy

• Sent emails and faxes via online to process apllications.

• Processed applications for new patients

• Advised of acceptance into the program

• Advised of next steps to receive medication

• Made sure billing was uo to date

• Was assigned to make sure account was in good standing thru the medicare cross training

• Accounts billing and accounts payable were done spiratically

• Accounts receivable

• Accounts payable

• Recordkeeping

• Maintaining accurate financial records, including tracking payments and cash flow to potential clients and Insurance agencies disbursement

• Tax based documents need upon request

Walgreens Specialty Pharmacy

Billing Spacialist

Claims Specialist

Data Entry Clerk

June 2022- June 2023

• Vital data entry in a variety of database and file formats

• Maintain core company files in an organized, efficient manner with a high level of accuracy

• Word used to document accounts

• Schedule the delivery of Specialty medications in a timely fashion per HIPPA guidelined

• Answer incoming calls from patients in regards to tracking medications and order fulfillment by the HIPPA LAWS and standards

• Email departments in regards to medication issues

• Notate accounts accurately

• Process payments

• Accounts receivable

• Accounts payable

• Recordkeeping

• Maintaining accurate financial records, including tracking payments and cash flow to suppliers and vendors

• Yearly tax based documentation upon request

• Monthly tax updates need upon request

Sykes/ Liberty Mutual. Unlicensed billing operations, Claims Specialist,

Billling Specialist

Data Entry Clerk

August 2021 to February 2022

• Data entry in a variety of databases for acurate and time sensitive information

• Maintain core company files in an organized, manner for distribution to clients upon request

• To ensure policy holders payments are processed in a timely fashion

• Make changes to insurance policies that would not affect the policy. Ie name changes. Adding mortgages and insured interest

• Connect policy holder to appropriate department depending on state guidelines

• Reinstate policies according to state regulations and guidelines

• Accounts receivable

• Accounts payable

• Recordkeeping

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Samsung Experience consultant Best Buy October 2019 to February 2020 Mosaic Sales Solutions

• As a Samsung Experience Consultant I consistently grew the business for 3 yrs at a minimum of 50% Year Over Year growth

• Possessed and demonstrated competencies of:

o Closing the Sale

o Building Relationships o Consumer engagement o Technical Learning o Coaching including Giving Timely and Effective Feedback

• Conducted consumer facing activities in order to meet sales goals, using my unique skills and experience to make each experience personal and memorable

• Demonstrated key features and benefits, assist consumers with the setup of devices and trouble shoot issues. Provide “walk out working” after purchase

• Focused on the brand as a lifestyle, unique to each consumer

• Conducted product training and knowledge transfer for sales reps to facilitate consumer engagement and sales.

• Conducted consumer skills workshops

• Managed performance against established sales goals

• Built brand presence through interaction with retailer through merchandising, display maintenance and some POP and plan-o-gram compliance

• Maintained knowledge of all client products in order to be a subject matter expert onsite

• Provided competitive insights to management as requested

• Made a significant impact on sales across multiple categories and improve the consumers' buying experience

• Demonstrated effective decision-making skills and the ability to reason and take action in resolving problems while exhibiting professional sound judgment

• Completed call reports, paperwork, and on-going personal training in a timely manner, meeting all deadline

• Maintained excellent attendance and compliance

Maintaining accurate financial records for the purpose of accurate tax documenting for the current year

Tax based documentation upon request

• Other duties as assigned

Concentrix Inc.

Turbotax Consultant February 2019- April 2019

• Remote work from home technical support team

• Remotely answered inbound calls

• Accurately and courteously answer questions in regards to turbotax software

• Remotely connect to customers computer and correct issues or direct them in the path of getting the question answered

• Answered questions in regards to mew tax laws and changes and why those changes were made

• Use several resources to answer those questions

• Use multiple windows and apps used simultaneously

• Made daily reports on customer issues with software

• Billing Specialist

• Tax based documents needed upon request

Acosta/ Mosaic Sales Solutions

Wal-Mart grocery delivery Representative October 2018- February 2019

• Responsible for giving the Wal-Mart consumer information regarding the delivery service walmart offers

• To collect information to register consumers for the Wal-Mart delivery service

• Stay abreast on the consumers needs that have tried the service, good and bad

• Friendly customer engagements to promote clients services

• Maintain a relationship with management to ensure a great consumer experience Dannon Wave Vendor April 2018- August 2018

• Travel to and complete store visits within a territory of 26 stores

• Conducted advanced merchandising visits weekly, stocking, auditing, and updating signage

• Assemble displays and resets using a planogram

• Maintain Dannon standards of integrity and standards through communication with upper management

• Ensure placement of new items are at all locations priced and displayed by the Dannonwave standards of excellence

• Use of iPad and Windows devices on a consistent basis for updates and call reports

Lead Samsung Experience consultant July 2015- February 2018

• As a Samsung Experience Consultant I consistently grew the business for 3 yrs at a minimum of 50% Year Over Year growth

• Possessed and demonstrated competencies of:

o Closing the Sale o Building Relationships o

Consumer engagement o Technical Learning o

Coaching including Giving Timely and Effective

Feedback

• Conducted consumer facing activities in order to meet sales goals, using my unique skills and experience to make each experience personal and memorable

• Demonstrated key features and benefits, assist consumers with the setup of devices and trouble shoot issues. Provide “walk out working” after purchase

• Focused on the brand as a lifestyle, unique to each consumer

• Conducted product training and knowledge transfer for sales reps to facilitate consumer engagement and sales.

• Conducted consumer skills workshops

• Managed performance against established sales goals

• Built brand presence through interaction with retailer through merchandising, display maintenance and some POP and plan-o-gram compliance

• Maintained knowledge of all client products in order to be a subject matter expert onsite

• Provided competitive insights to management as requested

• Made a significant impact on sales across multiple categories and improve the consumers' buying experience

• Demonstrated effective decision-making skills and the ability to reason and take action in resolving problems while exhibiting professional sound judgment

• Completed call reports, paperwork, and on-going personal training in a timely manner, meeting all deadline

• Maintained excellent attendance and compliance

• Other duties as assigned

Guardian Protection Customer Service l, Billing Specialist September 2014- May 2015

Guardian Protection Services / Customer support Specialist

• Answer inquiries regarding bills, take payments, schedule direct debits

• Troubleshooting alarm systems

• Assisted customers in arming and disarming alarm systems

• Helped change batteries, order batteries, track battery shipments

• Assisted in changing and retrieving master codes, powering down a system

• Performing communication and sensor test from client to Central Station

• Scheduling service calls

• Responding to general and important correspondences from customers in a timely fashion

Vitac / Scheduler

• Use of MS Office and Excel

• Update, modify, assign, coordinate, and verify real time captions and independent contractors schedules

• Ensure captions times are accurate

• Completing tasks in a timely fashion

ATT / Customer Service Representative, Billing Specialist October 2011- April 2012

• Answer inquiries on personal accounts precisely and clearly

• Set appointments for upgrade instillations and other services Fully notate accounts of all dates

Membership Consultant, Billing Specialist American Express August 2005

- May 2007

• Answer inquiries on personal accounts precisely and clearly

• Instill value in the American Express Brand

• Knowledgeable and able to fix a problem not necessarily caused by the company

• Membership data entry, Fast Learner, takes initiative

• Answer multi-line phone system, multitasking, Banking knowledge, knowledge of the company software,

EMSI / Administrative Assistant September 2004 - December 2004

• Provide administrative support for my boss

• Generating general correspondences and memorandums.

• Answer and screen telephone calls and arrange conference meetings. • Preparing outgoing mail, including facsimiles.

• Maintain and update electronic and hardcopy filing systems for ease of retrieval in the future

• Order and maintain supplies and arrange for equipment maintenance First Choice Answering Service / Telecommunications Operator March 2002 - November 2002

• Answer the phone for various companies such as hospitals, trucking companies, subsidized housing, and lawyers offices

• Take messages quickly an proficiently to ensure precise delivery

• Faxing, answering multiline telephone

The Wilkins House /House keeper May 2000 - May 2001

• Punctual

• Cleaning of the residents rooms in a fast, friendly manner

• Sweeping, dusting, mopping

ATD Alarm Transmitted Data / Security and surveillance June 1998 - August 1999

• Administrative Assistant

• Opening the office for business daily

• Various HR activities including but not limited to: scheduling job interviews, attendance tracking, preparing paperwork for new hires, job changes, and terminations

• Motivating employees to ensure quota for the day is made

• Payroll was on time an accurate

• Closing the office at the end of the work day Education: Charleston Job Corps Center / Hospitality Management August 1997 - March 1998 CERTIFICATES:

Hospitality and Tourism Management Certification

August 1997

Charleston Job Corps Center

National Retail Federation Certification

September 2005

$1 Energy Fund Program

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