Senior IT Manager

DION NANDOO

Markham, ON., Phone# 647-***-****, Email: ****.******@*****.***

Executive Summary

IT Leader with 15+ years of experience directing IT operations, infrastructure, cybersecurity, and cross-functional project delivery across global enterprises. Proven track record of managing teams of 2–7 IT professionals, mentoring staff, and aligning technology investments with business goals. Skilled in vendor management, budget oversight, and driving innovation while reducing costs, improving service delivery, and fostering high-performing IT teams. CAREER HISTORY

IT Manager Westbank, Toronto, ON

2024 – Present

• Leadership and Team Management: Manage a team of 2 IT specialists and 5 external vendors to deliver IT services for 900 residential tenants, 150 commercial tenants, and 20 internal staff. Led server installations for new developments, reducing transition downtime by 25% and ensuring seamless tenant fit-outs. Conduct performance reviews and professional development, increasing team productivity by 15%. Mentored staff in troubleshooting, cutting average issue resolution time by 30% and elevating technical expertise across the Toronto portfolio.

• Strategic Decision-Making: Directed cross-functional project teams through the full lifecycle of server installations and IT infrastructure delivery, from vendor selection and quoting through to implementation and networking. Delegated responsibilities to team members while maintaining accountability for final execution and outcomes.

• Cybersecurity and Infrastructure Management: Oversaw team efforts to implement proactive network and data security measures, reducing risks of breaches and ensuring systems remain compliant and resilient. Coordinated between Toronto staff and Vancouver advisors to align security protocols.

• Budget Oversight and Cost Management: Managed allocation of IT budget, including team salaries, training programs, and equipment purchases, ensuring optimal resource use and adherence to budgetary constraints. Negotiated with vendors to drive cost savings while maintaining high service levels.

• Stakeholder Engagement and Collaboration: Acted as the IT leadership representative with business units and operating entities, facilitating communication between departments and ensuring IT strategies supported organizational goals. Directed internal teams and external partners to deliver projects on time and within budget.

• Efficiency and Process Improvement: Championed process-improvement initiatives, leading the team in adopting best practices that streamlined workflows and reduced downtime. Instituted continuous improvement methodologies, driving innovation across the IT function. IT Manager EXCO Engineering, Newmarket, ON

2015 – 2024

• Team Leadership & Development: Directed a team of 7 IT professionals (5 direct reports and 2 contractors) across 3 global locations, supporting 250 employees worldwide. Achieved 90% staff retention over 9 years through career development plans and succession planning that fostered collaboration, knowledge-sharing, and innovation. Introduced performance metrics, coaching, and professional development initiatives, driving a 20% productivity increase across 4 divisions. Conducted annual reviews, set growth goals, and mentored team members, building strong leadership pipelines for future roles.

• Strategic Technology & Procurement Decisions: Spearheaded IT decision-making processes for hardware, software, and vendor contracts. Directed team members in vendor evaluation and negotiation efforts, achieving a 15% cost reduction while aligning technology investments with business needs.

• Cybersecurity & Infrastructure Management: Led the IT team in deploying cybersecurity measures, disaster recovery initiatives, and cloud management (MS365). Oversaw proactive maintenance schedules, resulting in a 30% decrease in breaches, 40% reduction in downtime, and a 25% improvement in system uptime.

• Budget Oversight & Resource Management: Managed an annual IT budget that included team salaries, training programs, and infrastructure projects. Implemented ROI-driven investment prioritization and cost-effective strategies, achieving a 10% reduction in IT spending without compromising service delivery.

• Cross-Functional Collaboration & Stakeholder Engagement: Represented IT leadership in cross-departmental meetings, ensuring operational requirements were translated into actionable technical strategies. Directed IT staff to partner with business units, resulting in a 15% increase in successful project delivery.

• Operational Excellence & Process Improvement: Directed initiatives that streamlined workflows across multiple departments, improving efficiency by 25%. Standardized best practices, established IT policies, and fostered a culture of continuous improvement and innovation.

System Administrator, Windows EXCO Engineering, Newmarket, ON 2015 – 2018

Coordinated project teams of 5–7 for infrastructure upgrades, delegating tasks and ensuring timely project completion.

Designed, upgraded, and supported infrastructure systems at EXCO Engineering, resulting in a 30% improvement in system performance and reliability.

Administered Microsoft 2008/2012 servers and Active Directory in a VMWare/Citrix and HyperV environment, achieving a 25% reduction in system downtime through proactive maintenance and optimization.

Configured and maintained VMWare and SAN environment, leading to a 20% increase in storage efficiency and a 15% reduction in data retrieval time.

Supported network infrastructure switches (Cisco Meraki) and backup/disaster recovery systems, resulting in a 40% decrease in network downtime and a 20% improvement in data recovery speed.

Provided support for ERP systems (Epicor, Sage, Kepler) and transitioned to cloud technologies, resulting in a 30% reduction in operational costs and a 25% increase in system accessibility and scalability.

Managed software licenses and supported Microsoft Exchange Server and Office 365, achieving a 15% cost savings through license optimization and a 20% improvement in email and productivity software uptime. System Administrator, Windows Thomson Reuters, Scarborough, ON 2013 – 2015

• Supported Microsoft Active Directory and over 500 users across 300 servers, improving system reliability and reducing security incidents.

• Assisted in disaster recovery and failover projects, enhancing resilience and reducing recovery times.

• Contributed to software upgrades and legacy system transitions, improving performance and reducing vulnerabilities.

System Administrator Golfsmith International / Golf Town, Markham, ON 2008 – 2013

• Managed Windows servers, Active Directory, Exchange, and corporate/retail networks, increasing uptime and user productivity.

• Supported business software and implemented disaster recovery plans, enhancing system resilience and efficiency.

• Established network security protocols, reducing breaches and improving data protection. Technologies

Fortigate Firewall & VPN, Sentinel One for Managed Detection and Response (MDR), Sophos for Early Detection Response (EDR), Barracuda Firewall and VPN systems, Unitrends Backup across appliance, disk, and cloud platforms, as well as Veeam Cloud and Wasabi Cloud storage solutions. Experienced with N-Able for server and workstation backup and verification, Atera for remote monitoring and management, Solarwinds Helpdesk for ticketing and support, and Nimble Storage for SAN storage administration. Skilled in Microsoft O365 and Multi- Factor Authentication (MFA), PDQ for software deployment, Teamviewer and Citrix GoToAssist for remote access tools, and proficient with Ringcentral and Net2Phone for VOIP communications. CORE LEADERSHIP COMPETENCIES

Strategic Thinking: Formulated and executed strategic IT plans aligned with organizational goals, driving technological innovation, and fortifying the company's competitive edge in the market.

Communication: Established streamlined communication frameworks within the IT department, facilitating prompt dissemination of technical policies, updates, and procedures to ensure alignment across all team members.

Decision-Making: Demonstrated adept decision-making skills in steering hardware and software procurement processes, negotiating contracts, and implementing cost-effective solutions that optimized operational efficiency.

Problem-Solving: Proactively addressed diverse IT challenges, including cybersecurity threats, backup and recovery exigencies, and system reliability enhancements, resulting in fortified infrastructure resilience and minimized downtime.

Adaptability: Led IT initiatives adept at adapting to dynamic technological landscapes, regulatory shifts, and emerging industry trends, ensuring sustained compliance and operational agility.

Ethical Leadership: Exemplified ethical leadership principles in all IT endeavors, ensuring integrity, confidentiality, and adherence to regulatory standards and industry best practice. EDUCATION, TRAINING AND MEMBERSHIPS

Bachelor of Arts (BA), Information Technology Management, Ryerson Polytechnic University, Toronto, ON

MCSA: Windows Server 2008: Server Administrator, Configuring Active Directory, Network Infrastructure

MCSE Server 2003 Course: Planning, Implementing, and Maintaining a Windows Server 2003 Active Directory Infrastructure

MCDST Course: Supporting Users Running the Microsoft Windows XP Operating System

MCDST Course: Supporting Users Running Applications on a Microsoft Windows XP Operating System

MCSE Course: Implementing and Supporting Microsoft Systems Management Server 2.0

Contact this candidate