A Team Business Tax
Resume:
Paul Jones **** Delhi Avenue
Cincinnati, Ohio ***04
**********@*****.***
Summary
Strong, lengthy business background that has served as the blue print for my personal goal achievements with past employers. I am self-motivated and have been recognized by past employers as a team motivator. My work history includes countless examples of obtaining sales numbers that were set extremely high, meeting delivery dates that were thought to be undoable, lowering employee turnover rate by recognizing poor work conditions and improving them which resulted in higher service quality while improving retention rate and initiating timely and accurate correspondence which afforded tax payers the time and information they needed to save thousands of dollars by making corrections to their business tax forms. I am a personable, alert, goal- oriented employee seeking opportunities where I can contribute to the growth and success of a company by utilizing my motivational, organizational, leadership, communication, problem-solving, human service skills along with a passionate and intense work ethic. EMPLOYMENT EXPERIENCE
DHL Express, Hebron, KY 05/2021 to 05/2024
Import Data Flight Agent (D.C.E):
Verify document compliance for all items loaded into plane to meet flight clearance at the scheduled time. Fast pace using multiple computer programs while working in a team environment to meet our deadlines in unison. DHL Express, Hebron, KY 07/2017 to 05/2021
Export Compliance Agent (Denied Parties):
Screen shipments in a data base to reduce the risk of allowing any Denied Party shipments that may contain dangerous, unlawful, terroristic goods and weapons. Quick, on-the-spot decision making, and extreme alertness are paramount while reviewing over 4000 airway bills daily to assure compliance as a team. Daily customer service using various computer programs and data bases, is required to obtain identity verification and document compliance needed to clear some shipments.
Internal Revenue Service, Covington, Kentucky
Customer Contact Representative: 11/2016 to 9/2017 Problem-solve with taxpayers by telephone and written application on issues that pertain to their business tax filing status as well as errors that require correction. Perform using a high level of investigative and research skills. Customer satisfaction is a top priority. Set up installment agreements when eligible. Tax Examining Technician: 1/2014 to 7/2016
• Analyze and resolve tax processing problems and inquiries while advising taxpayers of enforcement actions and managing sensitive case problem designated as requiring “Special Case Handling”. Decreased case back log from 600,000 to 200,000 in a 3- month period.
• Follow current and prior year tax rules to respond to taxpayer inquiries regarding preparation of a variety of tax returns, related schedules and other documentation.
• Secure payment of delinquent taxes and filing of delinquent returns. Recommend liens and/or levy action, including supporting information for release. United Courier Service, Cincinnati, Ohio 4/2012 – 5/2013 Independent Contractor
Developed and negotiated business contracts. Managed operating expenses and payments. Monitored customer trends to increase my account base by 20%. Ohio Valley Residential Services, Cincinnati, Ohio 10/2010 – 4/2012 Home Coordinator for Developmentally Disabled Adults
• Hired, trained and supervised direct care staff. Improved retention rate by 80%.
• Managed resident’s financial, social, medical, administrative, vocational and safety affairs while being on call 24/7.
• Reviewed and modified skill plans which resulted in positive behaviors.
• Coordinated services with County and State Department of Developmental Disabilities.
Cincinnati Public Schools, Cincinnati, Ohio 8/2008 – 10/2010 Paraprofessional
• Assisted primary teachers with daily instructions and lessons, 7 th
and 8
th
grade
levels. 90% success in guiding under-achievers to obtain passing grades.
• Developed and introduced creative ways to motivate students and promote interests in order to maximize positive outcomes.
• Special assignment to students who face behavioral challenges. Siemens Energy and Automation, Norwood, Ohio 8/1988 – 9/1999 Contracts Administrator
• Performed pre-order specification review with Sale and Engineering staff.
• Performed order entry which established my function as primary point of contact for the contract.
• Conducted all change orders which required further engineering review in order to determine a cost adjustment to the contract. Assured all changes were added to the final invoice for billing.
• Accommodated customer engineering tests/inspections throughout the entire production process in order to assure specification compliance.
• Communicated with multiple departments to complete the contract successfully from start to finish.
EDUCATION
Xavier University, Cincinnati, Ohio Graduate 1989
Bachelor of Science in Business Administration
• Dean’s List 1988.
• 2- year basketball scholarship letterman. 1
st
walk-on in school history.
Community Involvement
• 30 years athletic coach with inner-city youth. Responsible for 501c-3 application.
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