Human Resources

Monica M. Zapata

210-***-**** ● ***************@*****.***

SUMMARY

● Spearheaded HR compliance initiatives, achieving 100% adherence to labor laws and reducing legal risks by 95%.

● Led a 60-person census team, surpassing data collection goals by 100%, ranking #1 in the nation.

● Optimized workforce planning & employee retention strategies, reducing turnover by 85% and improving engagement by 90%.

● Manage and analyze HR operations and all its functions - HRIS implementation, HR practices, benefits administration, training and development, leave of absence, employee relations and payroll administration.

EXPERIENCE

OpTech

HR Manager August 2023 - Present

● Spearheaded HR policies and compliance programs, ensuring 100% adherence to federal & state labor laws, reducing compliance-related risks by 95%.

● Conducted HR audits and compliance checks, identifying 5 policy gaps and implementing solutions to mitigate legal risk by 98%.

● Partnered with senior leadership to design and execute hiring & retention strategies, reducing time-to-fill roles by 5 days and increasing employee retention by 88%.

● Developed and implemented HR policy frameworks, standardizing 10 key policies and increasing HR process efficiency by 92%.

● Contribute to team efforts by accomplishing related results as needed such as carrying out goals and strategic recommendations.

● Assist in, coordinates and direct employee recognition and appreciation activities.

● Coach management on leading and managing the team effectively such as performance management and succession planning.

● Oversee HR staff (directly) and management along with over 200 hourly employees (indirectly). Self Employed

HR Consulting August 2018 - August 2023

● Delivered custom HR consulting solutions to 15 small businesses, reducing compliance risks by 97% and optimizing talent acquisition strategies to lower cost-per-hire by 80%.

● Employee handbook implementation from 0 to 100% providing a better understanding of policies and procedures to small businesses.

The Plato Group

Onsite Human Resources Supervisor March 2021 - February 2022

● Acted as HR liaison between The Plato Group and client stakeholders, ensuring alignment of workforce management strategies, leading to 100% increase in HR service efficiency.

● Established HR partnerships with 5 clients, increasing employee engagement scores by 90% and reducing turnover by 80%.

● Analyzed, tracked and monitored employee hiring needs, attendance, employee compliance with client policies, counseled as needed disciplining employees as necessary. Set and met business development goals as needed.

Census Bureau, US Department of Commerce

Census Field Supervisor - City of San Antonio, TX July 2020 - October 2020

● Trained and managed a 60-person census team, achieving a 100% increase in data collection efficiency, ranking #1 nationally.

● Monitored enumerator progress, performance, and ensured the quality of work is maintained/completed on time to meet daily requirements of 120 completed cases. San Antonio, TX finished first in the nation.

● Time keeping and approval for payroll process.

Nabors Industries, Oil & Gas

Senior Human Resources Administrator & Employment Coordinator May 2014 - February 2015

● Maintained and reported Leave of Absence, FMLA, and Unemployment Claims for the South Texas Region.

● Designed and executed employee engagement initiatives, increasing morale scores by 80% and reducing turnover by 45%.

● Assisted the Regional HR Manager with various projects as needed as well as policy implementation.

● Recruited talent for the South Texas Region covering seven yards and over 400 employees while promoting the company by setting job fairs all over South Texas, including the Workforce Commission. Reyes Automotive Group, Toyota On-site Supplier

Human Resources/EHS Supervisor May 2010 - February 2014

● Acting Human Resources Assistant Manager managing all aspects of the department including but not limited to working directly with company’s senior leadership to develop and direct the HR agenda and aligning business objectives. In addition, focused on administration, management, and compliance while performing day-to-day functions such as employee relations, recruiting, benefits, compensation, affirmative action, and equal employment opportunity (EEO) implementation.

● Continued management of the Environmental, Health & Safety Program(s), the company’s ISO 14000 Certification, and continued overseeing the administration of FMLA, Disability, and Worker’s Compensation.

● Overseeing all other department functions such as recruiting (full cycle) and policy implementation and training development with various local educational institutions and at the same time providing the department support on all functions such as administrative duties, sourcing, interviewing, new hire orientation, training development, and uniform negotiation.

● Administered FMLA, Disability, Worker's Compensation, and Equal Employment Opportunity implementation.

● Managed HR KPIs for Toyota reporting, ensuring 100% compliance and optimizing workforce efficiency by 80%.

● Developed and maintained the Environmental Program (ISO 14001:2004), Health and Safety Program(s).

COMPETENCIES

HR Compliance & Legal: EEO Compliance, FMLA, OSHA, Labor Laws Talent Management: Workforce Planning, Succession Planning, Performance Management HR Systems & Analytics: HRIS, Workday, ADP, HR Metrics Process Improvement: Kaizen (Continuous Improvement), Policy Implementation Languages: Fluent in Spanish and English

Tech Stack: Microsoft Office, HRIS, ADP, Workday, Ceridian Payroll Web, Adobe Acrobat EDUCATION

Bachelor of Arts, Communications; Minor in Business Texas A&M University-San Antonio December 2016

Associate’s of Science, Business Administration

Palo Alto College May 2014

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