Administrative Assistant Customer Service

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Rebecca A. Russell

**************@*******.***

Atlanta, Georgia * Cellular: 1-404-***-****

Motivated and detail-oriented professional seeking to leverage extensive administrative expertise, strong organizational skills, and a proven ability to streamline processes into a dynamic administrative role. Committed to delivering exceptional support, enhancing operational efficiency, and contributing to the success of the organization through excellence in service, communication, and problem-solving. Qualifications Profile

Administration: Organized, excellent time management skills and a keen ability to prioritize tasks. Proven track record of accurately completing correspondence and timely reports. Experience with office equipment; photocopying, faxing, and proper telephone etiquette. Adept at developing and maintaining detailed office and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

Customer Service: An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and promote customer loyalty. Keen ability to listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Technical Skills: Tech savvy with proficiency in Windows and Microsoft Office.

Additional Strengths: Excellent team collaboration; excel at interfacing with customers and all levels of management. Articulate with outstanding interpersonal and communication strengths. Experience Highlights

Disability Rights Center of the Virgin Islands-St. Croix, US Virgin Islands Parent Advocate-Remotely

December 2023 to May 2025

• Review Evaluations-compose a plan of action for educational services, therapeutic services and medical protocol.

• Support Attorney supervisor administratively.

• Represented and supported parents and caregivers during Individualized Education Program (IEP) meetings, ensuring student needs were clearly communicated and rights were protected under IDEA.

• Assisted in reviewing, drafting, and revising IEP documents, ensuring accommodation, modifications, and measurable goals aligned with each student’s unique learning profile.

• Composed and submitted medical support documentation to address students’ health care needs in the educational environment, collaborating with healthcare providers and school personnel to ensure safe and effective support plans.

• Educated families on special education laws, processes, and available services, empowering them to advocate for their child’s educational and developmental needs.

• Served as a liaison between families, educators, therapists, and service providers to ensure coordinated, student- centered support.

MJM Discovery Cove

Special Needs Parent Advocate

Founder 2007 – 2012

• Coordinated Workshops and presentations regarding many components in the Special Needs Arena (diagnosis, deficits, strengths, intervention, progress monitoring, support, resources, goals, transitions)

• Educated parents on their rights.

• Advocated for individuals with Down Syndrome by providing direct support to families, ensuring access to appropriate educational services, therapies, and community resources. 2

• Provided comprehensive IEP assistance, including reviewing and interpreting documents, attending meetings with parents, drafting recommendations, and ensuring compliance with IDEA and Section 504.

• Delivered one-on-one phonics tutoring to improve literacy skills, tailored to the unique learning styles and developmental needs of students with intellectual and developmental disabilities.

• Coordinated and facilitated workshops and presentations covering key areas of special needs education, including diagnosis awareness, understanding deficits and strengths, intervention strategies, progress monitoring, goal setting, and school-to-adult life transitions.

• Developed and disseminated educational resources to equip parents with knowledge on navigating the special education system, identifying support, and accessing local and national programs.

• Educated parents on their legal rights in the special education process, empowering them to be active, informed participants in their child’s educational journey.

• Built and maintained collaborative relationships with schools, therapists, service providers, and community organizations to ensure a coordinated support network for students and families. Legal Assistant

Law Office of Attorney Kim J. King

Georgia

2018-2019 (Part Time Assignment)

• Provided Legal Assistant support for cases.

• Performed administrative duties.

• Prepared legal documents for filing.

• Proofread documents.

Legal Assistant U.S. Attorney’s Office-Christiansted, US Virgin Islands, 01/1997 – 05/2011 Key role in successfully providing overall support to staff members including Attorneys, Administrative officers and served as the Victim Witness Coordinator Assistant

• Served as an alternate time and attendance clerk and maintained 100% accuracy recording data information.

• Received high performance ratings from employer for exceptional work.

• Used office automation equipment to produce documents, general correspondence and pleadings.

• Prepared travel authorization and travel vouchers for branch employees; followed through and ensured payment/draft process.

• Submitted docketing information timely and updated as required by the Department’s tracking system.

• Assisted in setting up computers and resolving computer problems through effective troubleshooting.

• Served as the District’s Victim Witness Coordinator alternate by providing a variety of legal services for victim and witnesses of crimes.

Administrative Assistant

U.S. Attorney’s Office-St. Thomas, US Virgin Islands, 09/1991 – 12/1996

• Served as a System Manager alternative for the office.

• Furnished information to a wide variety of vendors. Prepared and sent documents to vendors to ensure payment.

• Installed computer software programs.

• Maintained accounting records.

• Served as the time and attendance clerk for the District of the Virgin Islands.

• Served as the travel Clerk for the District of the Virgin Islands; prepared requests, authorizations and issued drafts for payments.

• Prepared booklets, flyers, and brochures using available software. • Obligated funds for invoice payments and travel payments. - Replaced nightly back-up systems tape. STAFFING ASSISTANT

Federal Bureau of Investigation - New York, NY June 1988 to October 1991

• Responsible for compiling the Vacancy Announcements throughout the FBI-New York Office for support personnel. 3

• Responsible for the promotion for all Special Agent personnel assigned to the New York Office.

• Responsible for the justification for promotions for all support personnel for the New York Office with the approval of the FBI Washington's Headquarters.

• Served as Lead Clerk for the Personnel Files Unit; supervised three (3) support employees.

• Responsible for the recapitulation for the New York Office on a weekly basis for distribution.

• Provided verification letters for outsides entities for both Agent and Support personnel for the New York Office. Various letters of acknowledgments for performance. Various certificates of acknowledgments for outstanding performance. Various on the spot awards for outstanding performance. Special Needs Life Skills Quality Coach

Certification 2021 to present

Training, Education & Resource Institute (TERI, Inc.)

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