Customer Support Service
Resume:
SOPHIE KONATE
********@*****.***
Profile Summary:
Aspiring to obtain a multi-task position in Support Services that will allow me to utilize my analytical thinking and problems solving capabilities and Proficient in purchasing goods and services, establish pricing, purchase order, product source, work with Department staff to obtain information relating to purchasing needs and resolve questions concerning availability of product. Professional and Language Skills:
● Multilingual Fluency in French, Soninke, Wolof and English; Native French Speaker, Excellent in French and English Reading, Writing, and Speaking.
● Microsoft, Excel, PowerPoint
● CPR First Aid Certified
● Organized, Alert, Analytical, Careful, Cooperative, Dependable, Determined, Efficient, Hardworking Professional Experience:
Protocol Communication Dec 2022 – Present
Customer Support
● Collaborate with customer service and production on customer orders and changes.
● Perform Customer tasks such as calendar management, purchase order generation,
● sourcingparts and assembly, data processing.
● Monitor state and federal regulations to ensure product registrations and renewals are updated.
● Act as point of contact for state regulatory agencies – respond to inquiries from regulatory agencies customers and associates in order to resolve compliance issues.
● Collaborate with product category managers and with vendors to ensure product registrations are maintained and renewed on a timely basis. Agon Inc. Vienna, VA Direct Sale Consultant
2021-2022
● Marketed products and services to consumers and made sales.
● Assisted customers and created awareness of companies' products and services.
● Presented companies' products and services to potential customers and closing sales.
● Demonstrated product features to customers
● Resolved customers errors, errors or delays and advised customers on documents needed to
● correct errors, resolve delays and complete request in a timely manner.
● Purchased goods and services, establish pricing, purchase order, product source, work with
● Department staff to obtain information relating to purchasing needs and resolve questions concerning availability of product, delivery status
● Provided procurement support work throughout the procurement cycle by processing stock orders
● and procuring specialized individual customers orders, monitors the status of deliveries, issues
● stock items to the customer, ensures the right item is received at the right time, in the right quantity
● Contacted leads and set up appointments to present company products.
● Completed order forms and submitted them for processing.
● Assisted customers with products presentation and different available options
● Made calls and received calls from new and potential customers
● Attended scheduled video conferences
● Assisted customers with presenting favorable options and or with changes of service plans
● Used defined scripts to support with closing sales
● Received and implemented training and strategies to improve customers experiences
● Provided information to aid customers in their decision making process
● Created and presented PowerPoint slides/ Presentations to Supervisors for marketing strategies
● Tracked and analyzed sales progress and presented information to Supervisors Al Qalaam Homeschooling Network,
Tutor 2018-2021
● Supported students in learning in a personalized and flexible way
● Provided academic instruction to help students improve their grades and understand difficult concepts
● Helped students acquire competence and virtue with pedagogy.
● Facilitated communication and resolved issues between administration and parents, provided students with the best learning environment and outcome.
● Created and tailored lesson plans on an individual basis for each students ( Differentiated Instruction)
● Taught Social Studies and ELA to 3rd, 4th, 5th and 6th graders.
● Assisted students with tasks on hand
● Assisted and guided parents during parents-teachers conferences
● Reinforced lesson through reviews, class activities, classwork
● Tracked and analyzed students progress and presented information to parents
● Created School Year Calendar according to Montgomery County
● Created Classes schedules
French and Core
Tusion Teacher M&M Learning Center LLC 2012-2018
● Supported students in learning in a personalized and flexible way.
● Provided academic instruction to help students improve their grades and understand difficult concepts
● Helped students acquire competence and virtue with pedagogy.
● Facilitated communication and resolving issues between administration and parents, to provide students with the best learning environment
● Created lesson plans for students on an individual basis, for an entire class and for small groups
● Reinforced lesson through reviews, class activities
● Taught English, French and Science to 3rd, 4th and 5th grades students from multicultural backgrounds
● Taught in classroom with students on different academic levels
● Created differentiated Instructions for students according to their needs
● Tracked and analyzed students progress and presented information to parents
● Worked with administration and prepared students for standardized tests
● Monitored standardized Tests.
Affordable Language Services LLC Cincinnati/Ohio
Medical and Legal Interpreter 2001-2011
● Understood, analyzed and processed a spoken message and faithfully rendered it into another spoken language to facilitate communication between patients and doctors
● Facilitated understanding between patients who spoke different languages and doctors in the Medical, and Legal field, between judges, prosecutors, lawyers and defendants
● Assured that both parties obtained outstanding services.
● Supported patients with thorough translation and helped voice pertinent concerns Cleaning Services LLC Cincinnati/Ohio Office Manager, Greater Cincinnati, November 2005- April 2007
● Experienced with proprietary software for data entry and retrieval
● Updated and maintained customer data by entering information into a computerized database,
● Familiar with general office equipment including copiers, fax machines, and 10-key calculators,
● Improved services through problem-solving and improved customer experience . Community Service/ Memberships and Activities:
Prince Georges Muslim Association, Lanham Maryland 2012- Present
● Active member
● Supported the Community with local events organization
● Assisted with special events organization and distribution of literature
● Provided support to new community members
● Made calls to different outlets in support of PGMA Clifton Masjid, Cincinnati Ohio 2004- 2011
● Supported the Local Masjid with food distribution
● Assisted with special events organization and distribution of literature
● Provided support to new community members
MAS Center of Westchester Ohio
2004-2011
● Supported the Local Masjid with food distribution
● Assisted with special events organization and distribution of literature
● Provided support to new community members
Awards and Honors:
● Masters in Journalism
● Bachelor of Arts in French Literature.
● High School Diploma
Education:
● UCAD ( University Cheikh Anta Diop) Dakar, Senegal, Bachelor of Arts in French Literature. 1997- 2000 CESTI (Centre d' Etudes des Sciences et Techniques de l'Information) Dakar/Senegal
● Institution de l' Immaculée Conception Dakar, Senegal High School Diploma July 1996
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