Customer Service Inventory Management

EKPE GODWIN ESSIEN

081******** ************@*****.***

**, ****** ****, *** ******* road, Agege, Lagos State. Profile Summary

A smart and innovative professional with extensive experience on security management services, administrative management, customer service and client relationship management. Possess proven ability to ensure all organizational goals and objectives are met agreed-upon solutions within the clients budget.

CORE COMPETENCES

Critical Thinking Problem Solving Project

Management

Leadership Skills Time Management

Relationship Building

Team Management Microsoft Office Suite

Inventory Management

Interpersonal Skills Presentation 6 Report Writing First Aid,HSE 6 CPR

Strategic Planning 6 Analysis Data Analysis

Customer Orientation

PROFESSIONAL – EXPERIENCE

Cold Calling Officer – HUGO HUPS LIMITED

MAY 2022- OCT 2024

Handling customer enquiries and resolving issues and providing assistance via phone email or chat.

They answer calls, provide information, take orders, process payment and escalate complex issues.

Responding to customer enquiries about product, services, and company’s policies

Processing orders, handle payments transactions, and ensure accurate order details

They provide friendly and helpful customer support ensuring customer’s satisfaction

They maintain detailed records of customer’s interaction including call details, notes and resolutions.

Updating of customer records and database, ensuring accurate information is maintained

Loan Officer – BLUERIDGE MICROFINANCE BANK

JUN 2016- APR 2018

Updating payment records and ensuring that all payment transactions are accurately recorded

Regular monitoring accounts through review in order to identify delinquent payments

Assessing and approving loan applications, ensuring compliance with regulations, and managing the loan process from initiation to repayment

Avoiding debt defaults by taking proactive steps to prevent borrowers from defaulting on their loans

Advising and assisting borrowers in choosing payment methods or options that best suit their financial situation

Negotiating repayment plans and maintaining communication

They scrutinize loan applications, verifying information and ensuring all necessary documentation is provided

Warehouse Supervisor – LAFARGE HOLCIM COMPANY

SEPT 2018 – FEB 2022

Managing and overseeing daily warehouse operations, ensuring smooth and efficient processes

Equipment maintenance, ensure proper maintenance of warehouse equipment and vehicles

Maintain accurate records, generate reports and track key performance indicators

(KPIS)

Maximize Warehouse Efficiency

Inventory Management

Other warehouse Operational Tasks

Supervision of warehouse operations

Ensure shipments’ and inventory transactions accuracy

Track inventory levels and keep warehouse organized

Follows the standard operating procedures (SOP)

Security Supervisor - PILGRIMS SECURITY LTD

JAN 2009 - MAR 2016

Oversee and manage security operation ensuring safety of life and property within the area of coverage

Supervise and manage security personnel, coordinating and deployment of security officers

Conduct thorough investigations on incidents and taking corrective actions

Record keeping of security related actions and patrol logs

Identifying potential security threats and developing preventive measures

Ensure compliance with safety regulations and security policies EDUCATION

Social Work - University of Calabar, Nigeria

2018

West African School Certificate - Community Secondary School,Edondon 2012

First School Leaving Certificate - Government Pry.. Sch Mayne Avenue Calabar 2004

CERTIFICATION AND TRAINING

Basic First Aid and CPR

April 2017

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