Customer Service Sales Representative
Resume:
BENJAMIN ANNAN(CV)
PROFILE
A result-driven, committed, and articulate sales representative with excellent communication skills and high customer commitment. Multi-skilled with the ability to plan & manage territory whilst maintaining & developing existing and new customers through ethical sales methods and consistently high customer service.
Possess good team spirit, are deadline-oriented, and can succeed in a demanding sales environment.
Now looking forward to making a significant contribution to an ambitious and exciting company that offers a genuine opportunity for progression. CONTACT Address:
No. 15 Akinyemi Street, Ago Place Way, Okota, Lagos. Phone Number:
EMAIL:
***************@*****.***
DATE OF BIRTH:
07/09/1989
WORK EXPERIENCE
Fumba Resources Limited
Manager of Auto Mobil Services (Fleet)
January 2024 to Date
• In charge of the equipment and tools in the warehouse.
• Responding to all calls from our customers (TGI, Chivita, and the rest)
• Assign all mechanics, panel beaters, and rewire to various vans and truck issues, all part of Nigeria
• In charge of general serving to vans, trucks, and bikes for our customers.
• Prepare all reports at the end of every month, quarterly, and annually.
• Prepare reports for shareholders on the success of your business endeavors
• Collect information from clients on their risk profiles to offer them the proper solution
Stannic IBTC Insurance Limited
Financial Advisor/Assistant Sales Manager.
January 2022 to April 2025
• Design and implement effective marketing strategies to sell new insurance contracts or adjust existing ones.
• Contact potential clients and create rapport by networking, cold calling, using referrals, etc. Assess the needs and requirements of business or individual customers and offer suitable protection plans.
• Collect information from clients on their risk profiles to offer them the proper solution.
• Prepare reports for shareholders on the success of your business endeavors.
• Retain continuous awareness of transactions, sales, and terms and keep relevant records.
• Check insurance claims to solidify trust and safeguard reputation.
• Frequently replenish job-specific knowledge and apply it in the field.
• Fulfill all company-established policy obligations.
• Leading the sales team to perform and achieve a company-set target.
• Customer service retention is another priority for my job. Sovereign Integrity International Ltd
Sales Manager/ Account Coordinator.
2019- January 2022
• Leading with a consultative-style sales approach to surface the relevant business needs of customers.
• Managing the complete sales, negotiation, and Generating Leads, managing the sales cycle, including Presentations/demos, sending offers, and account activation, client closing process, including the transition to the customer success team.
• Communicating regularly with clients to provide product updates and technical support. Creating work schedules and project plans to meet deadlines KY Avalir Sales Consultant
2018-2019
• Identify sales leads and pitch goods or services to new clients.
• Planning and preparing presentations.
• Increasing sales profit and communicating new product developments to prospective clients.
• Communicating regularly with clients to provide product updates and technical support. Handling calls for both new orders and inquiries about setting up accounts.
MI-LIFE ASSURANCE COMPANY
SERVICE/CUSTOMER CARE REP
2012-2017
• Handling calls for both new orders and inquiries about setting up accounts, etc.
• Managing a team of call center staff.
• Providing regular and constant feedback to staff.
• Ensuring calls are answered appropriately.
• Making sure all incoming calls are answered within set time limits.
• Resolving problems over the phone.
• Identifying areas that need to be improved within the call center.
• Creating action plans for under-performing employees.
• Training new employees and arranging for them to be mentored by a more experienced colleague.
• Making sure that all pre-written scripts are followed and that all conversations follow strict company guidelines.
STAR LIFE ASSURANCE PLC FINANCIAL ADVISOR (MA)
2010 – 2022
• Identify sales leads and pitch goods or services to new clients.
• Planning and preparing presentations.
• Increasing sales profit, communicating new product developments to prospective clients randomly monitoring calls to make sure that they are being dealt with professionally.
• Handling calls for both new orders and inquiries about setting up accounts. EDUCATION BACKGROUND
University of the People (University of Pasadena, California) 2024 - in progress.
Master's in Business Administration
Chartered Insurance Institute of Nigeria
2024 In progress
(Insurance Business and Finance – Life Insurance
Kwame Nkrumah University of Science & Tec, Kumasi. BSc. Business Administration (Marketing/International Business) 2016 - 2019
Accra Technical University
HND in Marketing, 2010 - 2012
University of Education, Winneba,
Diploma in Basic School, 2006 - 2009
Ofinso College of Education,
Teacher Cert’ A, 2001
KEY SKILLS AND CHARACTERISTICS
Good use of CRM software...
Excellent listener.
Friendly, courteous, and service-oriented
Poised under pressure,
Staff Training & Coaching.
Microsoft Suite (Excel, Word, and PowerPoint).
Quality Assurance.
Solid written and verbal communicator
REFEREES
Mr. Ubongabsi Inyan
CEO, Sovereign Integrity International Ltd
Pastor Damilare Adebanjo
Redeemed Christian church Of God (Rccg)
C.E.O: Adebanjo Phones and Accessories Limited
Mr. Oluwalo Fikayomi Akunde
Regional Manager
Stanbic IBTC Insurance Limited
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