Customer Service Relations

Jacklen Creighton

**** * ***** ** 816-***-**** [E-mail- ***.****@*****.***

OBJECTIVE: To obtain a position in a company that will allow personal growth.

Proficiencies:

Strong Customer Relations, Management Skills. Data Entry, Word Processing / Typing Filing, Coding, 10-Key Calculator., Computer Literate: Lotus 1-2-3, WordPerfect, Microsoft Word, Excel, kiva, Data Base, Banner Systems, Assess, Publisher, People Soft, Internet, IBM Register Medical Clerical Support. Multiple- Phone lines. PBX

PROFILE:

Over 20 years’ experience in Administrative Support, Detail oriented professional, multi-tasking abilities, Strong customer relations and problem-solving skills. demonstrates the ability to work out of class performing multiple positions and duties within a department.

EXPERIENCE:

Advent Health Labor and Delivery

Admissions Information Associate 1/24-Current /PT

Mission Hills Country Club

Administrative, Customer Service, Front Desk Receptionist 6/21- /on call

Quest Diagnostics Current

Part-time Customer Healthcare Services Coding Customer Services 12/20- 6/21

Retired from The City of KCMO 12/1996-06/01/2021.

Public Works City Engineering Department, Parks and Recreation Department Administrative Assistant, Water Service Department, Administrative, Customer Service

Served as the first customer contact for multiple departments within the City, offers information, customer solutions and services for the Public Works Director, City Engineer, Capital Projects and Street & Traffic departments, answering incoming multiple-phone lines, scheduling appointments, billing and coding, process financial services / payroll, employee retire, resignation, transfers, travels, documents control, routine multi tasks. Provide considerable amount of knowledge to polices ordinances, maintaining mail, letters, labels, memoranda and files, ability to perform routine clerical duties, scheduling meetings, minutes, registering. high volume calls (PBX) associated with maintaining Water Services off/on orders, sewer, permits charges, refunds, payment options, extensions. residential and commercial rates and fees, backflow, excessive water consumption, area maps research, analyzes, solve problems complaints. alertness and accuracy a must

Prive heath care service experience, Swope Parkway Health Center Registration/Administration, Retail experience: Jones Store, Dillard’s Department Store cosmetics and fragrances 1988-1996

EDUCATION: Tarkio Collage, Business Administration, Communications and Micro Computer Certificate.1984-1988. Pioneer Business College City Training classes: Acquisitions, Time and Labor Certificate, High School 1983

References: Furnished on Request

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