Los Angeles Customer Service

Nadia Flores

Los Angeles County ******@*****.*** 213-***-****

Professional Summary

Self-motivated and adaptable professional with 15 years of experience in customer service, admin support, auto, home claim specialist and content writing. Proven ability to thrive in remote environments, communicate clearly across platforms, and stay organized without supervision. Tech-savvy, deadline-driven, and committed to continuous learning and team collaboration.

Core Skills

Remote Work Tools: Slack, Zoom, Trello, Google Workspace, Asana, Notion

Communication & Collaboration

Time Management & Self-Motivation

Problem-Solving & Critical Thinking

[Industry-Specific Skills, e.g., CRM Software, Data Entry, SEO, Technical Writing]

Professional Experience

Court Service Assistant III–Los Angeles Superior Court

Hybrid 03/2018 – Present

Key Skills

Inbound & Outbound Call Handling

Conflict Resolution & De-Escalation

Email, Chat, and Phone Support

Call Logging & Documentation

Time Management & Remote Work Tools (Zoom, Slack, Google Workspace)

Claims Representative –American Automobile Insurance

Hybrid 08/2014 – 02/2018

Key Skills

Managed 60+ daily calls related to new and ongoing claims, ensuring accurate documentation and customer satisfaction

Used Salesforce and proprietary systems to log activity, track claims, and follow up via phone and email

Resolved 95% of first-contact issues through empathetic listening and proactive communication

Regularly exceeded KPIs for resolution time, sales targets, and quality assurance scores

Shift Supervisor–In N Out Burger

On-site Job 04/2006 – 01/2014

Key Roles

1. Team Leadership

Supervise team members during shifts (cashiers, cooks, drive-thru, etc.)

Train new associates and coach existing staff

Set the tone for a fast, clean, and positive work environment

2. Customer Service Oversight

Ensure customers receive prompt, friendly service

Handle guest complaints or issues with professionalism

Step in during busy hours to support front-line service

3. Operational Management

Oversee daily operations: food prep, cleanliness, order accuracy

Maintain food safety and quality control standards

Monitor shift performance and address workflow issues

4. Cash Handling & Inventory

Assist with registers, balancing tills, and deposits

Track supplies, restock inventory, and reduce waste

5. Scheduling & Shift Coordination

Help schedule team members to meet store needs

Ensure proper staffing during rushes and peak hours

Coordinate shift changes and breaks

6. Company Standards & Compliance

Enforce In-N-Out’s high standards for cleanliness, quality, and service

Follow health, safety, and company policies at all times

Represent the brand with integrity and professionalism

Education

Los Angeles Trade Technical College

Degree Name –Associate Degree

Los Angeles, CA 02/2006 – 06/2009

Technical Skills

Communication Tools: Slack, Zoom, Microsoft Teams

File Sharing & Docs: Google Workspace, Dropbox, Notion

Contact this candidate