Behavioral Health Chief Executive

Stan IsaQ

***********@*****.*** 972-***-**** San Antonio, TX

SUMMARY

Dynamic and results-driven executive with 15 years of progressive leadership experience, including tenure as Chief Operating Officer and Chief Executive Officer in healthcare, rehabilitation, and hospital environments. Proven expertise in strategic planning, healthcare operations management, hospital administration, and organizational growth, overseeing cross-functional teams to improve patient outcomes and operational efficiency. Adept at value-based care strategies, population health management, performance optimization, and digital health integration. Skilled in financial stewardship, revenue cycle management, clinical governance, regulatory compliance (Joint Commission, CMS, CARF), and stakeholder engagement. Committed to delivering patient-centered care models that align with quality and performance improvement initiatives (QAPI) and sustainable business expansion.

WORK EXPERIENCE

Serenity Group Healthcare Rehabilitation Hospital

Chief Executive Officer – Hybrid Houston, TX Mar 2016 - May 2025

Developed and executed emergency management protocols and continuity planning, enhancing disaster preparedness for both internal and external scenarios.

Oversaw daily operations, ensuring healthcare compliance, clinical governance, and high service standards across 120 units and 100 direct care staff.

Directed cross-functional teams in Quality Control, Human Resources, Finance, Supply Chain Management, and Logistics to achieve program objectives and policy adherence.

Managed integration and evaluation of behavioral health and population health programs, responding to community needs and expanding service capacity.

Fostered strategic alliances with county departments and nonprofit organizations to support community health initiatives and improve service delivery.

Provided executive leadership for a multi-site behavioral health and rehabilitation organization offering substance abuse treatment, mental health services, and residential care for adults and adolescents.

Developed and implemented strategic goals aligned with Serenity Healthcare Group’s mission to deliver high-quality, patient-centered care in a trauma-informed and culturally competent environment.

Ensured compliance with all state and federal regulatory agencies including DHS, CMS, CARF, HIPAA, and state licensure boards. Maintained Joint Commission and Medicaid standards across all facilities.

Oversaw fiscal operations, including multi-million-dollar annual budgets, revenue cycle management, insurance reimbursement processes, managed care contracts, and financial audits.

Led a multidisciplinary leadership team including clinical, nursing, compliance, finance, HR, and facilities management to ensure seamless program coordination and operational efficiency.

Expanded service delivery models including outpatient, inpatient detox, residential treatment, and transitional living programs, while tracking clinical outcomes and operational KPIs.

Fostered a culture of accountability, staff engagement, and professional development through leadership training, workforce planning, and staff retention strategies.

Managed crisis intervention protocols, patient safety initiatives, critical incident reporting, and organizational risk management.

Represented the organization to community partners, courts, hospitals, grant funders, and referral sources; spearheaded strategic marketing, public relations, and business development initiatives.

Leveraged healthcare technology integration (EHR, billing software, telehealth) to improve care coordination, data analytics, and outcome reporting.

St PJS Children's Shelter

Program Director – Emergency Children's Shelter San Antonio, TX Mar 2022 - Apr 2024

Ensured compliance with Texas Minimum Standards, focusing on the safety and development of 200 children by supervising shelter operations and addressing inspection deficiencies.

Led the staff in delivering trauma-informed, patient-centered services, enforcing child-to-staff ratios, and providing comprehensive training, including pre-service, annual, and specialized sessions.

Managed admission, supervision, and discharge processes, ensuring safety through proper documentation and coordination of intake assessments and reviews.

Updated emergency and evacuation plans, trained staff on safety protocols, and coordinated with medical and mental health professionals to enhance service delivery.

South Texas Family Immigration Center

Program Youths Case Director Dilley, TX Jan 2013 - Jan 2021

Directed multidisciplinary operations across medical, education, recreation, laundry, and security departments for a residential immigration youth program housing up to 2,000 children and mothers.

Supervised medical department compliance, including coordination with nurses, doctors, and behavioral health providers to ensure timely, trauma-informed care for all residents.

Led onsite educational programs in collaboration with certified teachers and local school districts, ensuring academic continuity and progress.

Oversaw daily recreational activities promoting mental health and wellness through structured indoor/outdoor programs, sports, and arts.

Managed laundry & housekeeping services to maintain infection control and hygiene aligned with health standards.

Directed security operations, including facility surveillance, controlled access points, incident reporting, and law enforcement coordination.

Served as emergency response leader, handling medical crises, behavioral escalations, fire drills, and shelter-in-place events.

Developed and enforced SOPs ensuring staff accountability, youth safety, and compliance with ORR and state licensing requirements.

Trained and supervised department leads in performance management, workforce planning, and trauma-informed practices.

KBR INC

Project Security Safety and Compliance Director Bagram, Afghanistan Feb 2009 - Feb 2012

Led comprehensive compliance programs across safety, medical, and military regulatory frameworks (OSHA, HIPAA, DoD, VA standards), maintaining a 100% inspection pass rate.

Directed base-wide safety protocols, reducing workplace incidents by 45% through proactive training, audits, and hazard mitigation.

Oversaw emergency preparedness plans including drills, mass casualty simulations, and coordination with local hospitals and federal agencies.

Managed medical unit compliance with infection control, credentialing, recordkeeping, and emergency readiness.

Served as liaison for Joint Commission and Department of Defense audits, ensuring accreditation for on-base health facilities.

Implemented environmental health & safety (EHS) strategies including hazardous materials management, waste disposal, and air quality monitoring.

Trained and certified over 300 personnel annually in CPR/First Aid, Active Shooter, Biohazard Safety, and Incident Command System (ICS).

Investigated safety violations, authored root cause reports, and enforced corrective actions.

EDUCATION

University of Phoenix – Master’s Degree, Administration of Justice & Security — Jan 2021

University of Phoenix – Bachelor’s Degree, Criminal Justice — Mar 2014

Northwest Vista College – Associate Degree, Applied Science in Water Treatment — Jan 2008

CERTIFICATIONS

Licensed Child Care Administrator (LCCA) — State of Texas

International Human Trafficking Awareness & Prevention Certification

Emergency Management Specialist Certificates — FEMA: IS-100, IS-200, IS-700, IS-701, IS-703, IS-800

Security Certificate — Federal Bureau of Prisons & Top Gun Security

CPR Certification — American Red Cross

Personal Fitness Trainer — International Sports Sciences Association (ISSA)

Drug & Alcohol Awareness Certification

OSHA-30 Certified Safety Professional — Construction (2016)

Project Management Professional (PMP) — PMI

SKILLS

Executive Leadership & Strategy: Strategic Planning, Organizational Growth, Change Management, Decision Making, Stakeholder & Board Relations, Health Policy & Advocacy, Mergers, Acquisitions & Service Expansion, Workforce Planning & Talent Development

Healthcare Operations & Administration: Healthcare Operations Management, Hospital Administration, Population Health Management, Value-Based Care Strategies, Patient-Centered Care Models, Community Health Partnerships, Clinical Governance, Quality & Performance Improvement (QAPI), Patient Safety & Risk Mitigation

Regulatory Compliance & Accreditation: Healthcare Compliance & Accreditation (Joint Commission, CMS, CARF), Regulatory Affairs Management, Risk Management, Crisis Leadership & Continuity Planning, Safety Coordination, OSHA & EHS Compliance, Emergency Management Protocols

Financial Management & Business Development: Financial Acumen, Budget Development & Forecasting, Revenue Cycle Management, Managed Care Contracting, Grant Writing & Funding Acquisition, Strategic Marketing & Brand Positioning, Business Development Initiatives

Technology & Process Improvement: Healthcare Technology Integration (EHR, Telehealth), Operational Efficiency, Process Improvement, Data Analysis, Operational KPI Development & Tracking, Supply Chain Management

Program & Project Management: Project Management, Program Coordination, Leadership Training & Staff Retention Strategies, Problem Solving, Team Building

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