Customer Service Data Entry

TRACY SANKS

Columbus, GA *****

706-***-**** - *****.*.*****@*****.***

PROFESSIONAL SUMMARY

Dynamic customer service professional with proven expertise at Global Payments, adept at conflict resolution and relationship building. Enhanced customer loyalty through empathetic complaint handling and effective problem resolution. Strong active listening skills complemented by meticulous data entry ensure accurate records and high satisfaction rates. Committed to fostering positive interactions and achieving performance goals.

SKILLS

• Customer service

• Active listening

• Critical thinking

• Data entry

• Customer relations

• Problem resolution

• Relationship building

• Call center experience

• Conflict resolution

• Complaint handling

WORK HISTORY

05/2018 to Current Customer Service Representative Global Payments – Columbus, GA

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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• Responded to customer requests for products, services, and company information. Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

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Developed strong product knowledge to provide informed recommendations based on individual customer needs.

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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

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Assisted customers in navigating company website and placing online orders, improving overall user experience.

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Collaborated with team members to develop best practices for consistent customer service delivery.

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06/1995 to 05/2017 Assistant Manager

Nursery Rhymes Childcare Inc. – Columbus, GA

• Directed daily operations to align with performance goals. Maintained a clean, safe, and organized center environment to enhance play and learning

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Developed strong working relationships with staff, fostering a positive work environment.

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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

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Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

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EDUCATION

06/1989 Diploma: Mathematical Sciences

G.W Carver

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