Customer Service Sales Associate
Resume:
Vida Guzman
Grand Prairie, TX *****
*********@*****.***
Professional Summary
Detail-oriented bilingual customer service representative with 1 year of experience in hospitality and retail sales. Proven ability to enhance customer satisfaction through effective communication and attentive service. Skilled in managing point-of-sale systems and ensuring smooth operations in fast- paced environments. Committed to fostering a welcoming atmosphere and supporting team collaboration to achieve organizational goals.
Willing to relocate: Anywhere
Work Experience
Volunteer Services
Arlington Life Shelter-Arlington, TX
January 2024 to Present
I've supported at the shelter operations, by offering English-Spanish translation during guest intake and services. Helped create a welcoming, respectful environment for all clients. I've collaborated with staff to ensure smooth communication and access to resources. Sales Associate
Server/Waiteress
Beto's Mexican Restaurant-Arlington, TX
February 2024 to February 2025
i delivered prompt, friendly, and attentive service to dine-in and catering guests. I accurately took orders, served food and beverages, and handled customer requests with professionalism. Maintained a clean dining area and supported back-of-house staff during peak hours. I also communicated clearly with Spanish- and English speaking guests to ensure satisfaction. Handled cash and card transactions with efficiency and attention to detail.
Sales Associate
Imperial Jewelry-Grapevine, TX
October 2024 to December 2024
While working as a sales representative it was my duty and obligation to make sure the customers arrived and departed with a genuinely pleasant experience. I utilized a point of sales system and worked meticulously and carefully as to not make any mistakes, as this was a detailed oriented job. I managed my time wisely and sought on the best punctuality I could have. I ensured exceptional customer experiences through courteous and knowledge assistance. I operated Point-of-Sales (POS) systems accurately and efficiently. Also maintained punctuality, organization, and attention to detail in daily store functions. Assisted customers with product selections and resolved issues quickly. Warehouse Associate
Amazon Warehouse-Dallas, TX
February 2023 to December 2024
• Operated forklifts, pallet jacks, and handled inventory with care and efficiency
• Picked, packed, and labeled shipments for timely delivery
• Communicated with team leads to ensure order accuracy and fulfillment. Front Desk Agent
Lowe's Home Improvement-Fort Worth, TX
March 2023 to March 2024
• Welcomed guests and handled check-ins, check-outs, and reservations
• Answered phones and addressed guest inquiries in both English and [Your Second Language]
• Managed billing and resolved issues with professionalism and courtesy
• Coordinated with housekeeping and maintenance teams for guest requests. Food Server
DAKOTA'S STEAKHOUSE-Dallas, TX
May 2022 to January 2023
• Delivered food from kitchen to tables while confirming proper presentation
• Assisted servers with clearing tables, refilling drinks, and resetting sections
• Communicated clearly with kitchen and front-of-house teams.
• Greet guests warmly, present menus, and provide bilingual service as needed
• Take and deliver food and beverage orders with accuracy and efficiency
• Upsell daily specials and high-margin items to increase sales
• Maintain cleanliness of tables and dining area according to health standards
• Handle cash, credit, and split bills through POS system
• Resolve guest issues quickly to ensure satisfaction and encourage repeat business. Education
High School Diploma
Arnold Young Women's Leadership Academy-Grand Prairie, TX May 2021 to May 2025
Trade school
Skills
• Hospitality & Sales
• Computer skills
• POS & Cash Handling
• OpenTable
• Team Collaboration
• Communication & Interpersonal Skills
• Problem solving
• Retail sales
• Fine dining experience
• Host/hostess experience
• Food server experience
• Time management
• Customer service
• Communication skills
• Fluent
• Food & beverage service
• Guest relations
• Casual dining experience
• Sales
• Attention to detail
• Bilingual Customer Service English/Spanish
• Customer service management
• Editing
• Food preparation
• Organizational skills
Languages
• English
• Spanish
• Bilingual
Certifications and Licenses
TIPS
ServSafe Food Handler Certification
Food Handler Certification
AED Certification
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