Customer Service M A

Kendra Kachel

**************@*****.*** 410-***-**** Baltimore, MD

SUMMARY

Dedicated professional with 12 years of experience, seeking a role as a Server. Extensive background in serving roles at Emma's Tea Spot, Carrabbas Italian Grill, and Crab Bab, demonstrating strong adaptability and teamwork skills. Certified in ServSafe Food Handling, known for dependability, attention to detail, and ability to multi-task in fast-paced environments. WORK EXPERIENCE

Benjamin Caregiver Services

Caregiver Nov 2022 - Present

• Provide compassionate care and support to elderly clients, ensuring their safety and well-being.

• Assist clients with daily living activities, including bathing, dressing, and meal preparation.

• Administer prescribed medications and monitor clients' health conditions, reporting any changes to healthcare professionals. Emma's Tea Spot

Server/Cashier Mar 2020 - Oct 2022

• Collaborated with kitchen staff to ensure timely and accurate delivery of food and beverages to customers, enhancing overall service efficiency.

• Contributed to team efforts by participating in daily opening and closing procedures, including inventory checks and equipment maintenance.

• Promoted menu items and specials to customers, enhancing sales and customer satisfaction through knowledgeable recommendations.

Carrabbas Italian Grill

Server Jan 2019 - Feb 2020

• Provided exceptional customer service by efficiently taking orders, delivering food and beverages, and addressing customer inquiries to ensure a memorable dining experience.

• Collaborated with kitchen staff and management to ensure timely and accurate order delivery, maintaining a smooth and efficient workflow.

• Managed multiple tables simultaneously, demonstrating strong multitasking abilities and attention to detail in a fast-paced environment.

Crab Bab

Server Jun 2017 - Dec 2018

• Processed customer payments, handled cash and credit transactions, and balanced receipts at the end of each shift.

• Maintained a clean and organized work environment, adhering to health and safety regulations and contributing to a positive dining atmosphere.

• Addressed and resolved guest concerns and complaints professionally, ensuring customer satisfaction and repeat business. Dick's Last Resort

Manager Sep 2015 - May 2017

• Oversaw daily operations and ensured the smooth functioning of the restaurant, enhancing customer satisfaction and operational efficiency.

• Managed a team of staff, including hiring, training, and performance evaluations, to maintain a high standard of service and professionalism.

• Developed and implemented strategies to increase sales and profitability, achieving revenue targets consistently. Paul P. Cocoros

Receptionist Aug 2012 - Aug 2015

• Managed front desk operations, ensuring a welcoming and professional environment for all visitors and clients.

• Answered and directed phone calls, efficiently handling inquiries and routing them to the appropriate departments.

• Scheduled and coordinated appointments, meetings, and conference room bookings, optimizing the use of office resources. EDUCATION

Delaware Department of Education

Certificate, ServSafe Food Handling Training

Jan 2012

Indian River High School

High School Diploma, General Studies

Jun 2006

SKILLS

Adaptable • Dependable • Organized • Able to Meet a Deadline • Able to Multi-Task • Customer Service • Communication • Time Management • Multitasking • Point of Sale (POS) Systems • Attention to Detail • Teamwork • Problem Solving • Basic Math • Food Safety Knowledge

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