Customer Service Representative
Resume:
SYMONE MURPHY
CUSTOMER SERVICE
Flexible Customer Service Representative offering 10 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Recognized for consistently earning top customer satisfaction ratings. SKILLS
Call Documentation
Problem-Solving Abilities
Sales Expertise
Inbound and Outbound Calling
Microsoft Office Expertise
Technologically Savvy
Customer Relations
Correspondence and Reports
Coaching and Mentoring
Motivational Leadership
CONTACT
Memphis,Tn
******.********@*****.***
HORSESHOE CASINO
TABLE GAME DEALER- ROBINSONVILLE, MS. 2017-2024
• Dealing cards: Dealing cards to players in an accurate and professional manner
• Managing chips: Exchanging money for chips, collecting bets, and paying out winnings
• Enforcing rules: Knowing and enforcing the rules of the game, and responding to questions about game variations
• Maintaining equipment: Inspecting gaming equipment and keeping the game moving
• Monitoring for cheating: Being aware of game security and reporting suspicious behavior to management
CIGNA
CUSTOMER SERVICE SPECIALIST-REMOTE 2017-2019
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Documented customer correspondence in CRM to track requests, problems, and solutions.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
• Led team engagement to assist cross-functional departments and achieve goals. Answered incoming calls and emails, providing fr aontline customer support, or assistance with product and service transactions.
• Mentored new employees on procedures and policies to maximize team performance.
• Developed strong customer relationships to encourage repeat business. VERIZON- REMOTE 2013-2017
CUSTOMER CARE-REMOTE
• Generate sales by using your passion for cutting-edge technology and customer service to expand the Verizon network.
• Learn and uncover customers’ needs by creating connections and asking the right questions.
• Position product insights and solution recommendations to provide customers with a complete sales solution.
• Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions.
• Continuously develop yourself through ongoing training and up-skill in operational functions across merchandising and inventory. EDUCATION
BUSINESS ADMINISTRATION- STRAYER UNIVERSITY 2018
BILLING AND CODING- ASHWORTH COLLEGE CURRENT
ACCOMPLISHMENTS
Consistently maintained high customer satisfaction ratings. Improved customer satisfaction by 12% in three months, according to online surveys. Received "customer service representative of the month" award out of 15 other representatives in the division. Results was based on speed, sales quotas, and customer satisfaction.
Expanded client base by 15% over the course of six months.
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