Customer Support Agent

Paris AzoonSelfridge

**********@*****.*** 231-***-**** Muskegon, MI

SUMMARY Seeking role in Customer Service Representative with 34 years of diverse experience.

Proven track record in customer support, technical troubleshooting, and process

improvement, including roles as Remote Turbo Tax Customer Support Agent and

Remote Intuit Pro Series Tech Support Agent. Strong skills in communication,

adaptability, and teamwork, consistently enhancing customer satisfaction and

operational efficiency.

WORK EXPERIENCE Appen/CrowdGen Kirkland, WA

AI TRAINER(WFH) Apr 2022 - Present

• Conducted data annotation and labeling tasks to train and enhance machine

learning models, ensuring high-quality data input for AI systems.

• Collaborated with cross-functional teams to refine AI algorithms, contributing to

the development of more accurate and efficient models.

• Reviewed and provided feedback on AI model outputs to identify areas for

improvement and optimize performance.

• Developed and implemented training materials and guidelines for new AI trainers,

facilitating knowledge transfer and maintaining consistency in processes.

• Utilized various software tools and platforms to manage and track data annotation

tasks, ensuring timely completion and adherence to project deadlines.

• Analyzed and reported on data trends and patterns to inform strategic decisions

and improve AI training methodologies.

• Engaged in continuous learning and adaptation to new AI technologies and

methodologies to support ongoing project needs and innovations.

GigCX Grand Rapids, MI

Remote Turbo Tax Customer Support Agent Mar 2025 - Apr 2025

(Temporary-Tax Season)

• Delivered efficient customer support during tax season by resolving inquiries and

assisting users with tax-related software, enhancing overall customer satisfaction.

• Managed a high volume of interactions across phone, email, and chat, while

maintaining professionalism and courtesy in all communications.

• Contributed to the development of improved support protocols by accurately

documenting customer interactions and feedback.

Concentrix Farmington Hills, MI

Remote Intuit Pro Series Tech Support Agent (Temporary) Dec 2024 - Mar 2025

• Provided technical support for Intuit Pro Series software, ensuring timely issue

resolution and enhancing user experience.

• Documented customer interactions and technical issues comprehensively to aid in

efficient problem-solving and future reference.

• Collaborated with team members to share knowledge and strategies for resolving

complex technical issues, maintaining high customer satisfaction.

KBS Muskegon, MI

Supervisor/Custodian Jan 2014 - Sep 2024

• Maintained inventory accuracy through regular stock checks and timely ordering

of supplies.

• Ensured a clean and orderly environment by implementing organizational

protocols.

• Provided administrative support by managing schedules, answering phones, and

assisting with customer service inquiries.

Mortgage Investors Corporation Pinellas Park, FL

Customer Service Representative (CALL CENTER) Jul 2010 - Jan 2014

• Resolved customer issues through inbound and outbound calls, enhancing overall

satisfaction and service quality.

• Managed appointment scheduling and conducted customer surveys, contributing

to improved operational efficiency.

• Addressed inquiries and resolved application-related problems while maintaining

accurate records of all interactions.

Inktel Doral, FL

Remote Disaster Relief Support Agent (Temporary) Sep 2024 - Dec 2024

• Delivered compassionate customer service to disaster-affected individuals,

managing claims and applications with precision and care.

• Collaborated with team and management to enhance communication and service

delivery during peak times.

• Maintained professionalism and confidentiality while managing sensitive

information, adapting to changing protocols effectively.

AGR Group LLC Clearwater, FL

Customer Service Representative (CALL CENTER) May 2005 - Jul 2010

• Addressed customer inquiries and resolved issues, enhancing satisfaction and

retention levels.

• Coordinated client appointments and documented orders, contributing to the

operational efficiency of the call center.

Fast Track Foods Interlachen, FL

Store Manager Jan 1995 - May 2005

• Led a team of 20 employees, optimizing scheduling and task delegation to improve

staff productivity.

• Oversaw inventory management, including ordering and stocking merchandise,

and ensured equipment functionality.

• Maintained high standards of customer service and store cleanliness to foster a

positive shopping environment.

EDUCATION MUSKEGON COMMUNITY COLLEGE MUSKEGON, MICHIGAN

ASSOCIATES, GENERAL STUDIES MAY 2026

Interlachen High School Interlachen, FL, US

High School Diploma Jun 1992

CERTIFICATIONS

SKILLS Food Preparation • Food Handling • Food Safety • Cooking • Kitchen Experience •

Sales • Food Service • Culinary Experience • Food Production • Cleaning Experience

• Custodial Experience • Supervising Experience • Kitchen Management Experience •

Facilities Maintenance • Meal Preparation • Pos • Retail Sales • Labor Cost Analysis

• Inventory Control • Merchandising • Pricing • Commercial Cleaning • Banquet

Experience • Customer Service • Organizational Skills • Data Entry • Office Experience

• Computer Skills • Time Management • 10 Key Typing • Shipping & Receiving • Busser

• Warehouse Experience • Packaging • Load & Unload • Pallet Jack • RF Scanner •

Warehouse Distribution • Microsoft Office • Microsoft Excel • Microsoft Word • English

• Filing • Communication • Attention to Detail • Reliability • Adaptability • Teamwork

• Technical Troubleshooting • Problem Solving • Data Analysis • Technical Support •

Conflict Resolution • Project Coordination • Automotive Industry Knowledge

Contact this candidate