Patient Care Idaho Falls

CONNIE G. MAYS, CPC

******@*****.*** 208-***-**** Rexburg, ID

Professional Summary

Certified Professional Coder (CPC) with 20+ years of experience in medical coding, billing, and phlebotomy. Skilled in insurance claim processing, electronic health records, and regulatory compliance. Proven track record of improving coding accuracy, streamlining documentation, and ensuring timely reimbursements. Dedicated to supporting healthcare teams with accuracy, efficiency, and patient-centered care.

Core Skills

Medical Coding & Billing: ICD-10, CPT, HCPCS, claims processing, Medicare/Medicaid compliance

Clinical Support: Patient care, phlebotomy, lab testing, injections, specimen preparation

Systems & Software: EHR, ECW, medical record management, HIPAA compliance

Professional Strengths: Detail-oriented, team collaboration, documentation accuracy, workflow efficiency

Professional Experience

Sterling Urgent Care – Idaho Falls, ID

Billing & Coder 07/2020 – 07/2025

Streamlined coding processes to improve reimbursement efficiency and financial performance.

Reviewed patient records for coding accuracy and compliance with AMA and CMS guidelines.

Ensured timely processing of insurance claims, reducing delays in payment.

Collaborated with providers to clarify documentation and coding requirements.

Assisted with patient care including laceration treatment, lab work, and X-rays.

Lost River Medical Center – Mackay, ID

Phlebotomist 01/2018 – 01/2019

Collected blood samples using proper techniques and safety protocols.

Prepared and labeled specimens for accurate laboratory analysis.

Mountain View Hospital – Idaho Falls, ID

Medical Assistant 01/2017 – 01/2018

Assisted physicians with patient examinations and documented findings in EHR.

Collected and processed laboratory specimens.

Administered medications under provider supervision.

Express Lab – Idaho Falls, ID

Phlebotomist 01/2007 – 01/2017

Performed blood draws, IVs, blood cultures, and injections.

Conducted urine analysis, CBC testing, IR testing, and PPD injections.

Managed scheduling, supply ordering, and patient data entry.

Sleep Institute – Idaho Falls, ID

Phlebotomist 01/2006 – 01/2007

Assisted with billing, scheduling, lab work, and patient care.

Rosemark Women’s Specialty Center – Idaho Falls, ID

Phlebotomist 01/2004 – 01/2006

Performed blood draws, CBC testing, and urine analysis.

Supported physicians with patient care and laboratory procedures.

Quest Diagnostics – Idaho Falls, ID

Phlebotomist 01/2002 – 01/2004

Collected and processed blood and lab specimens.

Entered data and ensured accurate client reporting.

Certifications & Education

AAPC Certified Professional Coder (CPC) 08/2025

GED EITC – Idaho Falls, ID

Medical Technology coursework EITC – Idaho Falls, ID

Phlebotomy training Northwest School of Phlebotomy – Idaho Falls, ID

Some College – Social Work ISU College – Idaho Falls, ID

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