Social Media Customer Service

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Monica Matos

******.******@*****.*** 732-***-**** Bronx, NY

Dynamic and results-oriented professional with extensive experience in customer service, marketing, and program management.

Proven track record of enhancing operational efficiency and driving sales growth. Strong skills in social media management,

visual merchandising, and team leadership, with an eagerness to leverage creativity and expertise in a fast-paced environment.

EXPERIENCE

CHC Fashion New York, NY

Tiktok Host / Social Media Manager April 2024 - Present

+ Hosted dynamic live selling sessions for multiple brands on TikTok, driving audience engagement and sales conversion.

* Managed social media accounts for Pumicy and HSIA, creating tailored content to enhance brand visibility and audience

interaction.

* Utilized product knowledge to educate followers, demonstrating product features and benefits effectively.

* Developed and implemented content strategies that increased follower growth and improved audience retention rates.

+ Employed analytics to assess performance of promotional activities and adjusted strategies accordingly for optimal results.

Ulta Beauty East Brunswick, NJ

Beauty Advisor September 2022 - April 2024

+ Provided exceptional customer service by greeting and assisting clients promptly, managing transactions effectively.

* Offered personalized skincare and makeup recommendations based on thorough consultations and client needs.

+ Shared personal insights on products, leveraging own experiences to promote sales and enhance customer satisfaction.

Charlotte Russe Eatontown, NJ

Assistant Manager July 2020 - December 2022

+ Ensured sales targets were met by informing and motivating the team, promoting a collaborative work environment.

* Conducted cash management procedures, including register counts and reporting discrepancies to management.

* Maintained communication with Loss Prevention and the District Manager regarding inventory discrepancies and security

concerns.

+ Developed and implemented weekly staff schedules, optimizing labor allocation to enhance store operations.

+ Analyzed sales trends to identify opportunities for increasing profitability and improving customer satisfaction.

PowerPlay NYC Brooklyn, NY

Program Coordinator July 2018 - July 2020

* Coached elementary to high school girls emotional health & leadership skills through sports

+ Ensured quality program delivery to ensure girls were learning about emotional health & leadership through sports.

+ Completed weekly check-ins to ensure program effectiveness and engaged with curriculum standards.

+ Managed administration by overseeing budget allocations, inventory control, and financial reporting for program services.

* Won a $2,000 grant from NYC Service, demonstrating successful grant writing and community engagement

EDUCATION

Borough of Manhattan Community College New York, NY

Marketing & Communications

SKILLS

* Certifications: Microsoft Office Specialist (Microsoft)

* Languages: Spanish: intermediate

* Other: Results-Driven, Marketing Strategy, Graphic Design, Program and Operations Management, Sales Expertise, Visual

Merchandising, Recruitment and Training

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