Data Entry Clerk

Jason “Wally” Shiro Wallace

**** ********* *****, ***** *****, WV 25313

304-***-**** ️ *********@*****.***

Professional Summary

Dynamic and results-driven retail leader with over 15 years of progressive management experience across major national brands. Proven success in driving revenue, developing talent, and improving operational efficiencies. Recognized for building strong teams, implementing high-impact strategies, and fostering a customer-first culture. Seeking a management role with opportunities for growth, leadership, and innovation.

Store Manager

Walmart – Nitro, WV April 2024 – June 2025

Lead and develop a team of 350 associates including 35 team leads, 10 coaches, and 1 store lead.

Manage day-to-day operations for a high-volume store generating over $120M in annual sales.

Drive performance through customer service initiatives, employee coaching and development, and strategic sales planning.

Oversee execution of corporate processes and training initiatives; provide guidance through hands-on mentoring, delegation, follow up and accountability.

Increased profitability through targeted training on sales techniques and P&L management.

Leadership Style: Empowers teams through respect, clear communication, by explaining the reasoning behind decisions. Builds trust and accountability across all levels.

Walmart – Ripley, WV May 2018 – April 2024

Lead and develop a team of 290 associates, 32 team leads, and 9 Coaches.

Manage day-to-day operations for a high-volume store generating over $100M in annual sales.

Two-time Market 316 Store of the Year for fiscal year 2023 and 2024.

Promoted to larger-volume store in Nitro due to consistent performance and leadership recognition.

Co-Manager

Walmart – South Charleston, WV Sept 2016 – May 2018

Managed operations for a 224,000 sq. ft. store with over 450 employees and $115M in annual sales.

Oversaw asset protection, stocking teams on all three shifts and monthly P&L analysis to optimize financial performance.

Led hiring, training, and professional development of assistant managers and associates.

Drove store standards and customer satisfaction through company-wide initiatives such as CFF (Clean, Fast, Friendly).

Directed merchandising and inventory for day and night operations, ensuring smooth execution and follow-up.

Retail Store Manager

AT&T – Various Locations May 2008 – Aug 2016

Led one of the top-performing AT&T stores in the country, achieving consistent recognition:

- Two-time recipient of the Summit Award (Top 1% nationwide)

- Six-time WV Central Store of the Year

- #1 Corporate Store Nationwide – December 2011 (out of 2,200+ locations)

Managed hiring, training, merchandising, and scheduling for optimal customer experience.

Mentored numerous team members through AT&T’s RISE program for career advancement.

Tracked sales metrics using Excel to analyze performance and drive improvements.

Served as lead sales trainer, conducting daily coaching and roleplays to sharpen team performance.

Sales Consultant

Wine and Beverage Merchants of WV, Inc. June 2007 – April 2008

Built customized wine and beverage menus for restaurant clients.

Revitalized underperforming accounts and strengthened client relationships.

Delivered new product insights and promotional support to maximize sales impact.

Owner & Operator

Impromptu Catering – Barboursville, WV Mar 2006 – June 2007

Launched and managed a full-service catering company with 5 employees.

Customized events to client specifications while managing staffing, budgeting, and execution.

Front of House Manager / Bartender

Blackhawk Grille – Barboursville, WV Aug 2002 – Mar 2006

Oversaw FOH operations including service standards, training, and alcohol cost control.

Maintained compliance with food handling and cleanliness protocols.

Adjunct Instructor – Culinary Arts

Marshall University Community & Technical College – Huntington, WV Aug 2005 – May 2006

Taught courses in À La Carte I & II, Mixology, and Culinary Operations Management.

Guided students in professional kitchen techniques and operational skills.

Front of House Manager / Bartender

Outback Steakhouse – Barboursville, WV Aug 1996 – May 2003

Created weekly FOH schedules and led training for all service roles.

Maintained operational efficiency during high-volume service periods.

Education & Certifications

Marshall University Community & Technical College – 2005

Marshall University – 1995 to 2000

West Virginia Institute of Technology – 1992 to 1994

Key Skills

Leadership & Team Development

Profit & Loss Management

Strategic Merchandising

Talent Recruitment & Mentorship

Customer Service Excellence

Change Management

Sales Strategy

Training & Coaching

Inventory & Shrink Control

Cross-functional Team Leadership

Root Cause & Analysis

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