Supply Chain Logistics Manager

Emaojo

Martha Onuh

Address:

Ojo, Lagos, Nigeria

Phone:

(+234) 813-***-****

Email:

**********@*****.***

Profile

Result-driven Logistics Manager with 8+ years’ expertise in end-to-end supply chain optimization, cost reduction strategies, and process improvement. Adept at leveraging CRM tools to enhance client retention while leading high-performing teams. With combined strategic vision not excluding hands-on execution to deliver measurable business impact. Very passionate about driving operational excellence and eager to take on greater challenges.

Work Experiences

Logistics Manager 20th December, 2022 - Till Present Lyke Nigeria Enterprise LTD, Festac, Lagos

• Plan and monitor inbound/outbound shipments.

• Prepare and maintain detailed logistics documentation and reports.

• Implement new projects and strategies to improve logistical efficiency. Achievements:

Redesigned supplier communication protocols for smoother operations.

Reduced delivery delays by 25% through process optimization.

Increased client retention by 18% using CRM tools

Lowered Logistics cost by 15% via strategic planning Logistics Officer / Customer Relations Officer 5th Jan 12, 2020 – 16th Sep, 2022 Lyke Nigeria Enterprise LTD, Festac, Lagos

• Conducted packing, crating, warehousing, and storage duties in preparation for shipments.

• Developed and maintained strong relationships with clients.

• Made outbound calls to convert prospective clients into customers.

• Ensured timely and accurate delivery of goods.

Customer Relations Officer 20th April, 2017 – 12th Dec, 2019 Lyke Nigeria Enterprise LTD, Asaba, Delta

• Responded to customer inquiries and provide information or assistance and needed.

• Handled customer complaints and work towards resolving them in a timely and satisfactory manner.

• Maintained accurate records of customer interactions and transactions.

• Proactively reached out to customers to ensure their satisfaction and address any potential issues. Customer Relations Officer 7th April, 2014 – 10th Feb, 2017 Lyke Autos @lyke Nigeria Limited, Asaba, Delta

• Responded to customer inquiries and provide information or assistance and needed.

• Handled customer complaints and work towards resolving them in a timely and satisfactory manner.

• Maintained accurate records of customer interactions and transactions. Customer Service Representative 9th Feb, 2011 – 5th March, 2012 United Bank for Africa Fagge, Kano

• Built and maintained trusting relationships with the bank’s key customer.

• Identified and assesses customer needs to ensure satisfaction.

• Resolved customer complaints by providing timely solutions and alternatives.

• Followed up to confirm resolution and maintain service quality. Professional Skills

Logistics & Supply Chain

• Supply Chain Management

• Routing Orders

• Planning and Forecasting

• Budgeting

Operations & Documentation

• Updating Logs

• Literature Review

• Information Retrieval

• Data Analysis

• Academic Writing/Documentation

• Service Coordination

• Multitasking

Leadership & Efficiency

• Team Leadership and Training

• Time Management

• Delegation

Education

B.Agric in Agricultural Economics and Extension 12th June 2005- 21st May, 2010 Kogi State University, Anyigba, Kogi State

Senior Secondary School Certificate (SSCE) 13th Feb, 1999-6th April, 2005 Community Secondary School, Omuma, Rivers State

Senior Secondary School Certificate (SSCE) 4th Feb, 1998-10th Dec, 2004 Mane Community Grammar School, Olamaboro, Kogi State References

Available upon Request

Contact this candidate