Help Desk Team Leader

Resume

Resume RATIKA MEHROTRA

Permanent Address: Address for E mail: ******.********@*****.***

**, ***** *** *****, **************: Ph No: 846-***-****

Rani Mandi, 29, Ganga Das Chowk,

Allahabad- 211003 Rani Mandi,,

Allahabad- 211003

Career Objective:

To work on challenging assignments for a professionally managed organization, where I can acquire new

knowledge and put my best efforts for achieving the individual as well as the organizational goals.

Key Skills:

Good interpersonal skills

Good learner

Problem solver

Adapt to the situation

Personality Traits:

-Persuasive & Team leader

-Warm, friendly and engaging personality

-Outstanding loyalty and commitment to the customers

-Ability to work hard and smart

Work Experience:

Worked as Sales and Marketing Representative at Vestige marketing Pvt. Limited

February2017to April2019.

Responsibilities :-

Cold calling to Prospective Customer

Virtual meeting with Team Members and Customer

Physical meeting with customer

Online training to the Customers

Offline training

Direct Selling of Products to Customers

Operational Dealings after sales with Company and Customers

Worked as executive help desk at RSD Academy college and management, Moradabad from

April2019 to August2021.

Responsibilities :-

Outstanding front office clerical abilities, including typing and answering phones

Familiar with all MS Office applications, including Word and Excel

Sound ability to resolve client or guest issues in a timely, courteous manner

Excellent relationship-building and communications skills

Resume

Strong time management skills

Ability to entertain and resolve grievance in effective manner .

Currently working as an Educational counselor and Sales Representative at Naya Ujala Social

Foundation from September2021

Responsibilities :-

Educational counseling of students

Cold calling to students

Online training to Marketing Team

Offline training to Marketing Team

Professional Qualifications:

Class Subject Duration Institution Univ./Boar %Marks/CG

d PA

Subharti

PGDCA Computer 2010-2011 U.G.C 68.5

University

Philosophy, English SS Khanna University of

Graduation 2007-2010 Degree 42

& History Allahabad

College

English, Hindi, Gauri

Class 12th Civics, History & 2005-2006 U.P 52.6

Pathshala

Home Science

Gauri

Class 10th English, Hindi, 2003-2004 U.P 50.66

Pathshala

Science, Social

Science, Home

Science & Music

Vocal

PERSONAL DETAILS

Name RATIKA MEHROTRA

Date of Birth 3rd June 1988

Sex Female

Nationality Indian

Marital Status Married

Mother Tongue Hindi

Languages Known English, Hindi,

Declaration:

I hereby declare that the information provided above is true & to the best of my knowledge andbelief.

DATE: (RATIKA MEHROTRA)

Resume

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