Remote Customer Service /Data Entry

CAMILLE STOKES

Miramar, ***** FL +1-954-***-**** ***************@*****.***

Professional Summary

Experienced Customer Service and Data Entry Specialist with over 15 years of success in resolving customer issues, processing high-volume data with 99% accuracy, and managing accounts receivable/payable. Skilled in call center operations, CRM tools, and problem-solving under pressure. Recognized for delivering exceptional service and improving customer satisfaction. Adept at multitasking, adapting quickly, and maintaining professionalism across diverse industries including hospitality, healthcare, and finance. Passionate about helping others and exceeding performance targets. Core Skills

Data Entry (50+ WPM)

Microsoft Excel & Word

Accounts Payable & Receivable

Billing & Collections

CRM & Call Center Software

Order Processing & Verification

Communication

Problem-Solving

Attention to Detail

Time Management

Adaptability

Empathy

Professional Experience

Remote Customer Service Representative 10/2020 to Current Hyatt Hotel Miramar FL

Handled 100+ guest inquiries daily for hotel bookings, cancellations, and modifications.

Updated customer profiles and secured sensitive reservation data with 100% confidentiality.

Delivered 95%+ satisfaction rating through clear communication and empathy.

Resolved booking conflicts and offered alternative solutions to enhance customer experience.

Used CRM software to manage and document guest interactions effectively. Remote Customer Service Representative 06/2020 to Current Kforce Professional Staffing

Assisted over 150 clients weekly with unemployment claims and benefit applications.

Guided customers through application submissions and weekly certifications.

Addressed account issues, ensuring benefits were disbursed accurately and timely.

Documented each call accurately to maintain a reliable service record.

Achieved 98% case resolution success rate within first contact. Customer Service Representative (Donations) 10/2018 to 03/2020 ACD Freedom

Managed 80+ calls daily for nonprofit donation campaigns and supporter queries.

Processed donation entries with 99% accuracy and resolved payment discrepancies.

Maintained donor records and ensured data security and privacy.

Provided real-time problem-solving support, increasing donor retention by 20%.

Trained new team members on donor communication strategies. Customer Service Representative 07/2016 to 03/2017 TeleTech

Company Overview: Best Buy Account

Handled high-volume calls related to purchases, returns, and delivery tracking.

Delivered a 90%+ first-call resolution rate through proactive solutions.

Logged call outcomes and tracked customer satisfaction metrics.

Worked closely with the logistics team to ensure accurate shipment updates.

Maintained performance above target in a fast-paced remote team.

Best Buy Account

Data Entry Clerk / Customer Service 05/2015 to 06/2016 Lloyds Agency Fort Lauderdale FL

Company Overview: Prescribe Rx

Entered 250+ prescription orders weekly, maintaining a 99% accuracy rate.

Verified patient data and updated prescription details for timely shipping.

Answered calls related to medication orders and resolved common issues.

Complied with HIPAA standards for all medical data handling.

Liaised with pharmacies to ensure order fulfillment and patient satisfaction.

Prescribe Rx

Customer Service Representative (Healthcare) 12/2014 to 01/2015 Premiere Agency Plantation FL

Company Overview: Emblem Health

Managed 60+ inbound calls daily from policyholders with insurance and billing questions.

Updated client accounts and explained healthcare coverage terms clearly.

Processed changes to insurance plans and answered claims-related inquiries.

Delivered timely resolutions to billing issues and escalated complex cases.

Maintained high standards for professionalism and data accuracy.

Emblem Health

Data Entry Clerk (On-Call) 05/2012 to 01/2014

Pitney Bowes Plantation FL

Entered over 250 mail statement records per shift with precision.

Sorted incoming mail by name, address, and account status.

Verified inconsistencies and flagged statements for further review.

Scanned and archived customer statements for internal records.

Supported mail processing surges during seasonal peaks on an on-call basis. Customer Service Representative (Seasonal) 09/2011 to 01/2012 CSR Miramar FL

Assisted Best Buy customers with orders, cancellations, and delivery inquiries.

Maintained resolution rate of 90%+ during high-volume holiday season.

Entered customer issues into tracking systems and followed up as needed.

Resolved common delivery errors and replacement requests.

Ensured a smooth shopping experience through rapid issue handling. Data Entry Clerk / Accounts Receivable & Collections 05/2005 to 10/2007 CSR Fort Lauderdale FL

Entered financial transactions and invoices for 150+ business accounts monthly.

Reconciled accounts and reduced overdue balances by 30%.

Made collection calls and arranged flexible payment plans.

Collaborated with internal teams to maintain accurate billing records.

Ensured compliance with documentation standards and company policy. Education

Associate Degree: Business Computer Science

Broward Community College Davie, FL

Certifications & Assessments

Customer Service, Completed, 03/01/20

Customer Focus & Orientation, Proficient, 03/01/20

Organizational Skills, Completed, 02/01/20

Call Center Customer Service, Completed, 10/01/19

Driver's License, Valid

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