Material Handler Customer Service

SHYANE RANSOM

Address **** * **** ***** ***** Oklahoma 74105

Email ******.******@*****.***

Phone 918-***-****

SKILL

oMicrosoft Excel

oKitchen Experience

oPhone etiquette

oTeam management

oCommunication skills

oOrganizational skills

oInterviewing

oFood Preparation

oMicrosoft Word

oPOS

oTyping

oOrder Picking

Shift Leader/Cashier

Kum & Go - Tulsa, OKFebruary 2023 to June 2025

1.Cash customers out

2.Do the cleaning task that need to be done on time in a timely manner

3.Check in deliveries and putting it up

4.Multitasking

5.Organization oriented

6.Inventory

7.Truck orders

Temp Material Handler

APA - Tulsa, OKSeptember 2023 to July 2024

Organized storage areas to optimize space utilization and facilitate easy retrieval of materials

Assisted in the packaging and labeling of finished products for shipment to customers

Utilized computer systems to track inventory levels, monitor stock movements, and generate reports

Maintained cleanliness of work area, adhering to sanitation standards set by the company

Implemented barcode scanning system for tracking inventory movement accurately

Maintained accurate records of received goods including quantity, condition, and any discrepancies

Served as a subject-matter expert on proper handling techniques for fragile or sensitive items

Performed routine maintenance on material handling equipment to ensure proper functioning at all times

Implemented safety protocols, resulting in zero accidents or injuries during tenure as a material handler

Operated forklifts and other material handling equipment to safely transport materials throughout the warehouse

Sortation Associate

Amazon Warehouse - Owasso, OKOctober 2022 to January 2024

load and unload trucks

Move boxes that are over 30 pounds

Use a pallet jack for moving items.

Sorting packages

Received, inspected, and documented incoming shipments of products

Accurately picked and packed orders for shipment, ensuring proper labeling and documentation

Collaborated with team members to complete daily tasks in a timely manner

Performed regular quality checks on products to ensure they met specifications

Assisted in conducting physical inventory counts to reconcile stock levels

Maintained a clean and organized work area, promoting safety and efficiency

Followed all safety protocols and procedures while operating machinery or handling hazardous materials

Processed an average of 115 orders per day with minimal errors

Implemented a barcode scanning system that increased order processing speed

Alorica Customer Service Representative

Alorica - Tulsa, OKMarch 2023 to August 2023

Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends

Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure

Hourly Manager

Freddy’s Frozen Custard & Steakburgers - Catoosa, OKJanuary 2020 to January 2023

Managed a team of 22 hourly employees, ensuring efficient and effective operations

Monitored labor costs and scheduling to optimize staffing levels and control expenses

Developed and implemented employee training programs to improve performance and customer satisfaction

Conducted regular performance evaluations and provided feedback to employees, resulting in improved productivity

Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction

Created weekly work schedules based on forecasted sales volume and labor requirements

Trained staff on proper food handling procedures, leading to a 76% decrease in foodborne illness incidents

Maintained accurate records of sales, inventory, and employee attendance using POS systems or spreadsheets

EDUCATION

Graduated from east central high school

Went to Cowley community college

My major from Cowley is athletic training

Went to Cowley august 2021- may 2022

Still in college

AWARDS AND ACKNOWLEDGEMENTS

Worked with a nonprofit group when I was 12 was helping feed the hungry

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