Customer Service Supply Chain

RENARD VANN

410-***-**** **********@*****.*** Glen Burnie, MD 21060

CYBERSECURITY TRANSPORTATION & LOGISTICS GOVERNMENT

Asset Security Shipping

Dedicated military-trained professional with five years of experience in transportation, security operations, and mission-critical logistics for the U.S. Army and Department of Defense. Skilled in vehicle readiness, cargo movement, and convoy defense, with experience delivering personnel and equipment across complex terrains under time-sensitive and hazardous conditions. Currently pursuing a degree in Cybersecurity and developing technical expertise in penetration testing, threat intelligence, and malware analysis. Recognized for excellent time management, customer service, risk mitigation, and team leadership. Committed to safeguarding data, people, and systems through proactive planning, situational awareness, and strong communication.

●Troubleshooting

●Supply Chain Operations

●Inventory Control

●Transportation Safety

●Customer Service

●Threat and Risk Assessment

●Data Reporting

●Quality Control

Process Improvement

CAREER HIGHLIGHTS

●Recognized as top of class in Basic Training and awarded for performance excellence during active-duty service

●Built positive relationships with customers and mission partners while ensuring secure, timely delivery of personnel, packages, and materials

PROFESSIONAL EXPERIENCE

Department of Defense Fort Meade, MD February 2023 – Present

Motor Transport Operator

Coordinated and executed ground transportation of personnel, equipment, and mission-essential supplies for federal operations. Ensured vehicle readiness, security compliance, and mission efficiency across diverse assignments.

Maintained operational readiness of 15+ transport vehicles through daily inspections, preventive maintenance scheduling, and repair coordination—resulting in a 98% vehicle availability rate

Prepped equipment for international shipment by coordinating manifests, packaging protocols, and loading for air, rail, and sea—supporting deployments to over 5 countries

Transported over 300 personnel and 50+ tons of equipment during high-stakes training exercises and readiness missions with zero safety incidents

Monitored road, weather, and mission conditions to determine safest and most efficient travel routes, decreasing average travel delays by 20%

Collaborated with logistics coordinators and security officers to verify cargo clearances, minimize transport risks, and ensure full compliance with federal shipping regulations

Documented vehicle usage, fuel consumption, and repair logs, contributing to quarterly audits and operational budget planning

U.S. Army Various Locations September 2017 – December 2022

Motor Transport Operator

Performed a dual operational role in tactical vehicle operations and infantry readiness. Supported unit mobility, conducted reconnaissance, and implemented safety and security procedures in both combat and training environments.

Directed the loading and unloading of over 150 vehicles and trailers, ensuring proper cargo placement, balance, and securement to prevent transit-related damage or delay

Conducted over 1,200 pre- and post-mission inspections across a fleet of tactical vehicles; identified deficiencies and expedited repairs, helping maintain a 95% operational rate

Facilitated movement of sensitive materials, including weapons systems and communication gear, while ensuring proper documentation and chain-of-custody compliance

Used real-time GPS systems and communication protocols to coordinate convoy operations, reducing travel time and improving safety by 30%

Provided safety briefings and defensive driving training to new personnel; contributed to the unit achieving 0 major transport incidents across 2 years

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FedEx Parkville, MD February 2015 – October 2016

Delivery Driver

Handled daily package deliveries across regional routes, ensuring customer satisfaction, safety, and accurate documentation throughout the logistics chain.

Delivered an average of 120+ packages per day while maintaining 98% on-time delivery rate and adhering to safety and routing protocols

Loaded and organized daily delivery trucks based on route optimization, reducing delivery times by 15% and decreasing in-transit package damage

Performed daily vehicle checks and logged maintenance needs to keep delivery vehicles compliant and road-ready; reduced route downtime by 10%

Documented every pickup/drop-off using handheld scanners, ensuring real-time tracking accuracy and reducing customer inquiries by 40%

Resolved delivery challenges, including incorrect addresses and restricted access; maintained strong customer relationships and received informal commendations from supervisors

EDUCATION CERTIFICATIONS

Bachelor of Science in Cybersecurity University of Maryland – Expected May 2026

CERTIFICATIONS & CREDENTIALS

Combat Lifesaver (CLS) CPR Certified Active Security Clearance

HONORS & RECOGNITION

Military Achievement Awards Basic Training Honor Graduate

ORGANIZATIONS & AFFILIATIONS

Cybersecurity Student Association University of Maryland

TECHNICAL COMPETENCIES

Malware Analysis • Phishing Detection • Web Application Security • Threat Intelligence • Microsoft Office • Vehicle Diagnostics • Logistics Management Systems • Penetration Testing Tools (in training)

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