Senior Technical Writer

James C. Emerson

************@*****.***

Lawrence, KS 66047, 785-***-****

https://www.linkedin.com/in/jim-emerson-036b203/

Experience

Senior Technical Writer / Proposal Writer

Formal Education

Pre-Dissertation Courses, Philosophy of Mathematics, University of Kansas, Lawrence, KS

MA Philosophy of Science, San Jose State University San Jose, CA

BA History, San Diego State University, San Diego, CAA

Technical Training

Data security training (service, application, and component) at CLR (2023 – 2024), Oracle (2021), ICW (2015), SAIC (2014)

Self-study: AI, Python (“Artificial Intelligence for Developers” by Richard Urwin, 2024),

JavaScript (“JavaScript from Beginner to Professional” by Laurence Lars Svekis et al).

Technical Writing Experience

As a Senior Technical Writer, I created:

• Developer and end user manuals, platform service and access guides, training materials, quick start sheets, videos, docs-as-code, tutorials, SOPs, UX/UI content management, help, web and wiki pages

• Software guides describing components, modules, views, databases, CMDB, controllers, data objects, services, SDKs, APIs, Restful APIs, OpenAPI, JavaScript, Json, XML, HTML, SOAP, etc.

• Software as Service (SaaS), Infrastructure as Service (IaaS), Platform as Service (PaaS), hardware and networking guides

• API Developer Portal walk-throughs, application platform portal descriptions

• CD/CD DevSecOps, Advanced Planning Documents (APD), Product Lifecycle Management (PLM) descriptions

• Banking, finance, credit, insurance, credit, and enterprise service software

• Biomed/biotech/clinical services, hard and software manufacturing, quality management/control, SOW, data security, and game development guides.

Tools, Applications, Skills

Visual Studio Code, SQL Server Mgt, ServiceNow Agile, GitHub, GitLab, DITA, Markdown, Confluence, JIRA, AmazonWorkspaces (AWS), SAP, Kanban, VISIO, HTML, XML editors (OxygenXML, etc.), UX, UI, CSS, C++, Linux, YAML, JSON, JavaScript, Python, JAMA ALM, PLM, Lucid Charts, Camtasia, Miro, Flare, InDesign, OpenAPI (Swagger), Postman, Docker, Word, Framemaker, Google Docs, CMS (Azure, Sharepoint), ChatGPT AI, Tokens, Hugo, US Govt (USN, USMC, FDA/USDA, GSA, FARS, IDD, SDD, SUM, DBDD, HIPPA, USP 48/800, CFR 11, DHF, ISO 9001, Sect. 508, etc.), cGMP, CMDB, LIMS, Agile and Scrum.

Employment History

API Technical Writer

11/2024 – 3/2025

PayPal (Prospance contract)

Remote

• Gathered information from engineers and PMs (SMEs) and coordinated work via Slack and MSTeams.

• Created new API and SDK documentation for a PayPal merchant’s cloud-based developer portal and internal developers.

• Created GitHub branch repositories and Confluence pages explaining JavaScript code and developer access requirements.

4/2023 – 5/2024

API Technical Writer

Clinical Reference Laboratory (Randstad contract)

Remote

• Created documents describing Clinical Reference Laboratory cloud-based API Developer Portal, individual APIs (e.g., Marketplace API), associated method requests/responses, XML and JavaScript Object Notation (JSON) code, possible error messages, etc.

• Examined CMDB and database tables (using SQL Server Management) for needed information (field type, size, etc.).

• Updated texts based on new data inputs (e.g., CMC regulations) and portal user experience.

• Maintained information access policy procedures to ensure high levels of data security.

• Used the ServiceNow Agile Dashboard to access key information about our customer’s businesses including types of clinical results.

• Participated in data security training courses and sessions.

11/2022 – 4/2023

API Technical Writer

Mastercard DevZone (Next Level Business Services contract)

Remote

• Examined the core APIs and described request and response requirements, parameters, end points, etc.

• Used Markdown to describe the new cloud-based Mastercard APIs platform that provides customers with access to APIs via the Internet. The team developed static sites (via Hugo) that provide internal Mastercard and third-party services (e.g., SAP Concur expense and invoice management process).

• Used OpenAPI to create and illustrate API reference guides focusing on SDK key features, API Product Lifecycle Management (PLM), platform benefits, use cases, available enterprise resources, and customer support.

• Used GIT commands to make branches, add, commit, push, and pull MD files in content repositories.

• Used MIRO to create UX designs for platform pages.

• Used Swagger to convert JSON to YAML code. After reviews, documents were HTML displays on the Mastercard Developer Zone Azure platform.

7/2022 – 10/2022

API Technical Writer

Walmart Dev Portal (Akraya contract)

Remote

• Created a Swagger User Guide incorporating descriptions of the Python-coded APIs used to access the cloud-based Walmart Developer Portal services.

• Developed data access policy procedures focusing on OAuth Authentication and Authorization, an Access Policy Mapping Document, Software Application Portfolio Management (APM), and an API Product Lifecycle Management (PLM) document.

• Maintained and updated Confluence-JIRA ticket updates.

• Wrote introductions explaining how to use collaborative tools, Perforce DevOps, and Confluence. I created Confluence pages with Javascript code samples and accompanying descriptions (docs-as-code). The team also used Atlassian JIRA Service Desk IT management to direct customer service delivery.

11/2021 – 6/2022

Technical Writer

ADP (Matlin Silver contract)

Remote

• Working with the National Account Services (NAS) team, created Word documents describing services available via the cloud-based NAS SaaS portal.

• Assured document compliance with the Microsoft Style Guide rules and company data access policy procedures.

• Converted documents to DITA-conforming XML files.

• Created a new SOP manual showing how to transform NAS documents to DITA format with XML code samples.

7/2021 – 10/2021

Technical Writer

Barclays Bank (Han IT-Capgemini contract)

Remote

• Created Markdown files (.md) containing SDK requirements and detailed API descriptions.

• Created user guides explaining how to access and use the cloud-based Barclays API Exchange. This part of the Barclays Bank Card Platform provided merchant customer services via Salesforce CRM integration tools.

• Created documents focusing on customer concerns for appropriate governance, risk management, compliance (GRC) with company data access policy procedures, standard banking practices, and methods of customer payment.

• Created Confluence spaces and pages with Miro process diagram:

o API standards guide, a Standard Operating Procedure (SOP) for access and updates, a description of authentication security and eQMS protocols, requirements for CI/CD software updates focusing on the new GitLab version of DevSecOps procedures, and IT support requirements.

4/2021 – 7/2021

Technical Writer / QA Documentation

Oracle (Talent Resource Services contract)

Remote

• Used Google Docs to create an illustrated Advanced Planning Document (APD) describing the planned migration of our cloud-based JPMCshase (JPMC) enterprise database system architecture components from IBM DB2-based to Oracle PL/SQL with Oracle E Business Suite (EBS) ERP tools.

• Created an Application Lifecycle Management (ALM) guide for software application development.

• Used JIRA and the Oracle CRM Data Cloud UI.

• Wrote HR documents on handling employees and customers (Section 508 compliance).

• Stored documents as Confluence page attachments.

• Reviewed and corrected software infrastructure cutover procedures before they were sent to our client company, JPMChase.

• Attended data loss prevention (DLP) and data security training courses.

11/2020 – 4/2021

Technical Writer

Illumina (contract)

Remote

• Created functional specs, user guides, operational qualifications (OQ), quality management protocols, computer system validation (CSV), and infrastructure support performance qualifications (PQ) documentation (based on SME information) for new projects.

Our cloud-based Clarity Laboratory Information Management System (LIMS) architecture supported SaaS services with an Azure PostgreSQL database for recording data.

• Created a quick reference guide for LIMS.

• Summarized GxP CFR 11 requirements.

• Created the SOP guide for new customers.

• Used Confluence with JIRA for task tracking.

7/2020 – 11/2020

Senior Technical Writer

Amazon Games Division (Aquent T Consulting contract)

Remote

• Created documents explaining how game developers use our SDK and APIs to host games on our cloud-based platform, access our libraries, etc.

• Described our AmazonWorkspaces (AWS) platform tools (AWS data identify and access management (IAM), secure cloud object storage, authentication security, etc.).

The SaaS service provided access to games for customers and cloud-based game and infrastructure support services for game developers.

• As part of our Public Relations (PO) workflow, I wrote short articles describing our system’s advantages and associated services for periodic release.

• Used Slack and Chime for team comms, Figma for rough US designs, Markdown and MadCap Flare for editing, Confluence pages and JIRA for bug tracking, and Git commands with GitHub.

10/2019 – 5/2020

Senior Technical Writer / Change Order QA

Abbott Vascular (Asen Consultants contract)

San Diego, CA

• Created reference sheets, user guides, and quality management procedures manuals explaining how to securely operate and maintain Abbott Vascular equipment.

• Used an XML editor (OxygenXML) to create DITA compliant documents.

• Met with equipment design and manufacturing process engineers for information.

• Used online SharePoint to create a manufacturing process SOW, equipment replacement policy procedures, and Mass Production Record (MPR).

• Filled out Clinical Evaluation Reports (CER) and any necessary updates to the Corrective Preventive Action (CAPA) report for the quarter.

• Created a manufacturing Product Lifecycle Management (PLM) summary report, and indicated regulatory compliance, safety, CI/CD security, and device performance.

• Used our Laboratory Information System (LIMS) to identify types of stored clinical and pharmacological results.

• Biomed-information GRC requirements restricted access to some documents.

• Managed document change reviews to identify the specific differences between my original text and reviewed, updated text.

• Created Change Orders justifying document updates, submitted updates for review/approval, and incorporated requested changes.

All changes conformed to FDA regulations (e.g., 21 CFR 820) for good manufacturing standards.

2/2019 – 10/2019

Senior Technical Writer

General Dynamics NASSCO (Insight Global contract)

San Diego, CA

• Created documents describing multiple USN Military Sealift Command ship manufacturing and overhaul projects including hardware and software installations.

• Created a Software Design Description (SDD).

• Described the Command Asset Management System.

• Used Autodesk Revit software to create pictorial examples of ship areas and components.

10/2018 – 1/2019

Technical Writer

BioSoft Integrators (contract)

San Diego, CA

• Edited test scripts and test cases.

• Worked on ISO 9001 certification documents and other documentation describing Illumina genotyping device (Tecan and Hamilton) management software.

• Updated user guides with new quality protocols.

• Developed short documents for the public describing our genotyping system and the advantages of our system over the competition.

4/2018 – 8/2018

Computer Systems Analyst III / Senior Technical Writer

Saalex Solutions (contract)

Temecula, CA

• Conferenced with USMC Program Officers and civilian developers in VA (Stafford-Quantico area) and CA (Pendleton) to determine requirements for an updated Marine Ammunition Knowledge Enterprise (MAKE) System.

• Created an Advanced Planning Document (APD) for a new database application with secure data loss prevention (DLP) and a preliminary Database Design Description (DBDD) and Interface Design Description (IDD).

• Specified applicable FARS sections.

The resulting MS Stack application MAKE had layered applications and an SQL Server DB.

• Wrote requirement analyses (including LucidCharts).

• Defined updates (CDRL mandated, etc.) to the SQL Server DB, Sharepoint CMS, UI options, and other features.

8/2017 – 1/2018

Technical Writer / Configuration Management Engineer

Alere Abbott (TalentBurst Consulting contract)

San Diego, CA

• Tested, verified, and revised Alere Abbott’s Agile Product Lifecycle Management (PLM) software application user acceptance test (UAT) protocols.

• Used FrameMaker to write final versions of user guides and infrastructure support/design requirements for Alere’s new Agile PLM Electronic Design History File (DHF), eQMS, and our JAMA Application Lifecycle Management (ALM) system.

• Used the Alere Abbott Laboratory Information Management System (LIMS) and Adobe Experience Manager to get information about the company’s data collections (customer base, population health statistics, non-standard hazardous drugs, etc.).

• Used MadCap Flare for initial collaboration with team members on new topics.

• Collaborated with team members on Confluence pages about JAMA.

5/2017 – 7/2017

Proposal Writer

Essential Data Corporation (contract)

San Diego, CA

• After a year-long travel vacation with my family, I wrote a contract-winning GSA service proposal for a client. It included detailed FARS compliant sections (statement of work, services and prices, exhibits, attachments, etc.).

4/2016 – 4/2017

Vacationer

Emerson Family

• Left for a year-long vacation with my family, visiting AK, KS, No. CA, OR, and IL.

12/2015 – 4/2016

Senior Technical Writer

ResMed (RasoSolutions contract)

San Diego, CA

• Created an illustrated user guide, operating procedures and documents explaining IT server management.

• Created ResMed project documents focusing on the Oracle EBS database structure and data access security, storage refresh, IBM Privileged Identity & Access Management. ResMed used both cloud-based and downloadable native applications.

• Created a security guide explaining how the company uses WatchDox and RMS to control and protect files, eQMS to assure regulatory compliance, manufacturing Product Lifecycle Management (PLM), manage cloud computing file sharing, and assure the security of company and patient information.

• Created a short Public Relations (PR) article describing advantages of our update.

• Used MadCap Flare to collaborate with team members on new documentation

• After this contract, I took off for a one-year family cross-country vacation traveling to visit relatives and friends.

8/2015 – 12/2015

Senior Technical Writer

ICW Group (SkillStorm Consulting contract)

San Diego, CA

• Created quarterly audits based on content manager view.

• Created IT infrastructure support documents.

• Created a manual explaining the company’s approach to internal/external cybersecurity.

• Created HR documents and operation guides for employee training.

• Created an access procedures policy mapping guide.

• Managed document change reviews, contrasting sections of the existing system with the proposed updates.

• Created Public Relations (PR) notices, release notes, and a newsletter about new projects.

1/2015 – 8/2015

Senior Technical Writer

Alere (Modis Consulting contract)

San Diego, CA

• Created documents and work instructions describing:

o Alere San Diego Data Center (Advent managed service provider) infrastructure

o Alere Configuration Management Database (CMDB)

o Network layout

o Hardware

o Failover backup systems

o Data loss prevention (DLP) mechanisms

o Alere Wireless Network,

o Alere MedApps System

o Alere GSP

• Maintained documentation in a SharePoint for continuous integration/content delivery (CI/CD).

9/2014 – 12/2014

Senior Technical Writer

DexCom (Foothills Consulting contract)

San Diego, CA

• Described the Oracle Real Application Cluster (RAC) for DexCom’s Oracle EBS Database and the Oracle PL/SQL and new EBusiness Suite (EBS) setup.

• Created a deployment SOP, described the infrastructure, and used SaaS Snowflake to analyze collected data.

• Described DexCom’s use of Cisco Unified Computing System (UCS) B200 Rack Servers, Cisco UCS 6296 Fabric Interconnects, Cisco Nexus 5548 Switches, and NepApp FAS3220 Storage System, Oracle SCAN Listener, Oracle Linux OS, Oracle RAC Storage Management, NetApp Fiber Channel, Linux Host Utilities, NetApp Interop Tool, DB Calibration Tool, and shell scripts.

• Collaborated with teams on documentation reviews using MadCap Flare.

10/2013 – 8/2014

Instructional Designer / XML Specialist III / Senior Technical Writer

SAIC (Apex Systems Consulting contract)

San Diego, CA

• Developed online help for the SAIC GTSCMIS training system.

• Created a USN logistics training application coded in both XML and HTML.

• Used Oxygen XML Editor to create XML code and StyleVision to develop DITA-structured XML schema, and RoboHelp for online Help.

• Used Famemaker to develop print versions of documentation including a Software Design Description (SDD) and Software User Manual (SUM).

The guides included UX design samples created with Miro (RealTime boards). My training guide was deployed on an intranet site. The first screens contained access instructions and an interactive spreadsheet-based QA form.

5/2013 – 9/2013

Senior Technical Writer

Sony Electronics (Foothills Consulting contract)

San Diego, CA

• Created content for cloud-based mobile and native application UIs based on user experience research.

• Created an API Guide and specifications for Sony’s web based PlayMemories Photobook.

• Explained Java and JavaScript coding in Sony’s websites.

• Described telecom security.

• Created a guide showing how to use the Photobook.

10/2011 – 5/2013

Senior Technical Writer

Asurion (LRS Consulting contract)

Overland Park, KS

• Analyzed Asurion’s IT management and support operations.

• Created system user guides, SOPs, runbooks, and a finance software Product Lifecycle Management (PLM) description.

• Developed an online tutorial explaining how to install and maintain our system.

• Produced a video tutorial (Camtasia-generated visuals) showing how to use our system and online Help (RoboHelp).

• Described our networks with process flow illustrations (VISIO).

• Created documents focusing on Asurion’s and security policies and services payment structure.

• Described our Mongo DB application and API to external systems.

• Summarized the J2EE project (Systems Overview Service).

9/2008 – 7/2011

Information Systems Analyst / Senior Technical Writer

HP/EDS at USDA (NextGen contract)

Kansas City, MO

• Participated in USDA/FSA Joint Application Development (JAD) conferences collecting requirements for new product features and created a System Requirements document (IEE 830-1998).

• Created a Requirements Traceability Matrix, API guide, test/use cases, a user manual, a HR security protocol guide, and UI content.

• Developed SDK sections and technical manuals to standards (e.g., MIL-STD-38784) and maintained requirements summaries in database tables.

• Created early versions of Interface and Software Design Descriptions (IDD, SDD).

• Simultaneously, I defended my thesis and earned an MA in Philosophy of Science at San Jose State University, receiving the Arts and Sciences Outstanding Thesis Award (2009).

11/2007 – 8/2008

Senior Technical Writer

Juniper Networks (Bryson Technologies contract)

Sunnyvale, CA

• Developed a SOAP/XML API guide.

• Created device and system installation guides for new products.

• Simultaneously, I continued the MA program at SJSU graduate school.

7/2007 – 10/2007

Senior Technical Writer

eBay (DGN Technologies contract)

San Jose, CA

• Created help for an eBay application that enabled users to test reconfigurations of advertisement pages.

• Described data warehouse metadata.

• Created a Wiki user guide for the Security Asset Management System.

• Simultaneously, I continued attending SJSU graduate school.

4/2007 – 6/2007

Senior Technical Writer

Tumbleweed Communications (Oak Hill Industries contract)

Redwood City, CA

• Described the internet message communications security applications SecureTransport and MailGate.

• Simultaneously, I continued attending SJSU MA graduate school.

2/2004 – 3/2007

Senior Technical Writer

Cisco Systems (Bryson Technologies contract)

San Jose, CA

• Described RESTful APIs (pre-DevNet).

• Created a quick guide to Java and JavaScript code command syntax.

• Described network security.

• Created a document describing Cisco’s Oracle PL/SQL DB data warehouse.

• Developed documentation using Framemaker.

• Used Word and an XML editor (DITA compliant) for documents.

• Simultaneously, I started graduate school at San Jose State University (SJSU).

6/1997 – 12/2003

Senior Technical Writer

Microsoft Corporation

Mountain View, CA

• Employed full-time as a Senior Technical Writer at the Mountain View CA campus and remotely from home.

• Created documents and online help describing SQL Server and MySQL databases, APIs, and MS applications.

• Created a communications protocol sheet.

• Developed a programming guide.

• Created a quick code reference for HTML.

7/1993 – 2/1996

Senior Technical Writer / Proposal Writer and Manager

Ravenworks, Inc. (dba)

Juneau, AK

• Consulted as an independent contractor (aka Ravenworks, Inc.) in Juneau AK.

• Created technical documents describing software systems developed for AK State.

• Developed video scripts.

• Created winning proposals for:

• Native American Corporation (Goldbelt, Inc.)

o Alaska Permanent Fund Corporation

o Local commercial and AK government clients

o Alaska Pribilof Island Community Development Association.

• As an Adjunct Professor, I taught a course in Multimedia Programming at the University of Alaska, SE (Juneau, AK) and taught a proposal development course at Juneau community school.

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